Advisor

Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Job Description

The Advisor owns the day to day client improvement relationship and has a deep understanding of the healthcare landscape including industry trends and key challenges and priorities. Advisors partner with Press Ganey clients and work cross-functionally with internal team members to identify solutions to meet client challenges. Through alignment with our support teams, Advisors ensure that support processes are implemented timely and align with the client’s PX strategy.  Advisors will leverage analytics, best practices, client networking and industry programs to provide proactive insights in the support of client’s decision making.

Duties and Responsibilities

• Provides day to day oversight of the client improvement strategy as well as oversee coordination of Press Ganey Support teams.
• Deeply understand the unique challenges of client stakeholders face, with an equal understanding of how PG solutions and insights align to and support decision making for priorities.
• Provide on-demand improvement support and proactive analytic insights to engage clients in PG’s differentiating value and service. Align to thought leader and company focused initiatives.
• Collaborate with thought leadership, consulting, knowledge management, marketing, data science, and internal departments to create, adapt, and drive innovation in resources including analytics, tweetables, blogs, tool kits, case studies and other externally facing insights-at-scale that are customized specifically for the COE’s key stakeholder.
• Aligns with Application Support Specialists to ensure that follow through is delivered in a timely manner and aligns with the overall client PX strategy.
• Collaborate with product, technology, delivery and thought leadership to identify market trends and future solutions.
• Coordinates regular cadence of client performance overview presentations in coordination with Managing Director.
• Support and lead industry programs, online communities, webinars and events, etc., aimed at networking like clients to support Press Ganey’s value proposition.
• Support growth team in identifying client needs/opportunities for improvement and growth for clients in a specific PG region. Collaborate to identify and deliver best practice recommendations to provide value to the client and meet their specific needs. 

Qualifications

• Minimum 5 years’ experience in healthcare field related to the improvement of the Patient Experience.
• Excellent interpersonal, communications, listening, and presentation skills
• Solid working knowledge of improvement methodology, best practices, and data analytics

• Ability to travel up to 25% to provide client support both virtually and onsite, via webinar/group meeting or individual consultation
• Ability to work in a fast-paced environment while prioritizing competing client needs
• Obsession with customer experience including follow-up and problem resolution

Education

• Bachelor’s degree and 5 years minimum of prior relevant experience with healthcare patient experience improvement

Special Working Conditions

Flexible to work between the hours of 8AM ET and 5PM ET with the possibility to flex up or down hours depending on business needs.

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed t