Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at Washington University School of Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

This position provides customer service during the 2nd shift to students and residents of on-campus housing located at the Core Residence. The Customer Service Clerk answers phone inquiries, has basic computer skills, and is warm, helpful, pleasant, and responsive to guests, neighbors, and residents, which are critical aspects of the job. This position also performs various tasks to maintain a safe and healthy facility.

Job Description

Primary Duties & Responsibilities:

• Serves in a supporting role for building, grounds, and apartment unit needs, including, but not limited to, maintenance requests, lock-out and security needs, and other issues as they arise.
• Provides customer service for students and residents in the main lobby of Core Housing by maintaining a friendly and alert presence and assisting with accurate information and directions.
• Supports after-hours short stay, and hoteling check-ins.
• Monitors the phone and CCTV system, answering all calls quickly and courteously. If an emergency occurs, contacts Protective Service immediately.
• Maintains building cleanliness according to established facility standards.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• The typical shift is 4 p.m. - 12 a.m., Monday - Friday.

Physical Effort

• Typically sitting at a desk or table.
• Repetitive wrist, hand, or finger movement.
• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Customer Service (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Computer Literacy, Confidentiality, Customer Service, Interpersonal Communication, Multitasking, Organizational Commitment, Organizing, Prioritization, Professional Etiquette, Professional Integrity, Property Maintenance, Property Management Accounting, Strive for Excellence, Teamwork, Workload Planning

Grade

G04-H

Salary Range

$16.40 - $22.12 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market ra