Care Coordinator

Mission 💪

Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.

About Honeydew 👋

Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.

Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).

Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.

About the Role

Start Being The Reason Someone Finally Feels Seen.

As a Care Coordinator at Honeydew, you'll be the thoughtful voice during someone’s treatment – the person who crafts messages that make patients feel heard, supported, and confident in their skincare journey. This isn't just customer service, it’s healthcare.

You know that feeling when someone actually listens to your healthcare concerns? When you're not just another ticket number or appointment slot? That's what you'll create every single day at Honeydew – one message at a time.

If you join us, you'll be central to our mission as a trusted guide helping people navigate one of the most frustrating parts of modern life: getting healthcare that works.

Your Day-to-Day

You'll be the empathetic problem-solver behind the screen:

• Master the art of written communication – crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction)

• Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked

• Coordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems

• Connect with dermatology providers as needed to ensure care plans stay on track

• Keep meticulous records because details matter when it's someone's health on the line

• Bridge the gap between patients, providers, and insurance companies through strategic communication across channels

• Partner with medical teams to communicate care plans that actually fit into people's real lives

• Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey

Important to Keep in Mind about the Schedule

Honeydew is open, serving patients between 9am and 10pm Eastern every day, and Care Coordinators can choose the structure of their workday on their own. However, Care Coordinators have a responsibility to respond to patients within 4 hours on weekdays and within 6 hours on weekends. Abiding by these response times is crucial to success.

As part of the initial onboarding and training process, Care Coordinators are expected to be available 7 days a week in order to ramp up to a full-time (35+ hours/week) schedule.

You Might Be Our Person If…

• You genuinely like people, even when they're frustrated and it's coming through in ALL CAPS

• You're comfortable with async communication

• You can read tone and emotion in written messages and respond appropriately

• You find satisfaction in solving problems that don't have obvious solutions

• You like to be proactive in offering advice, rather than just following a template

• You believe healthcare should be accessible to everyone, not just the privileged few

• You find joy in doing work that matters

What We’re Looking For...

The Non-Negotiables:

• High school diploma or equivalent

• You're an exceptional writer and speaker – clear, warm, professional across every channel

• You type at least 40 WPM

• You’re comfortable with Gmail and Chrome (or similar)

• Rock-solid internet and a private workspace – HIPAA compliance isn't optional, and dropped connections aren't an option

• You have a customer service mentality but understand healthcare isn't retail – empathy and professionalism are your baseline, not your ceiling

• You thrive working independently – no one's looking over your shoulder, and you don't need them to

• You're coachable and collaborative – you take feedback as fuel, not criticism, and communicate openly with the team

We're Looking For At Least Two Of Th