Store Manager - SOHO

Who We Are:

ANINE BING Corporation is a fast-growing fashion & commerce startup revolutionizing the way products are developed, produced, marketed, sold, and delivered to customers. The brand reaches customers across social platforms, eCommerce, branded brick-and-mortar stores, and major department stores. ANINE BING has a global presence, with 21 stores in 5 countries around the world.

ANINE BING has 200+ employees across Sales, Production, Design, Graphics, and Customer Service located in Downtown Los Angeles. Key investors include Index Ventures founder Danny Rimer (Facebook, Dropbox, Net-A-Porter, Nasty Gal), Greycroft Partners founder Dana Settle (Maker Studios, Thrive Market, AwesomenessTV), and Felix Capital founder Frederic Court (Goop, Farfetch, Vitrue, Dailymotion).

What We’re Looking For:

As the Store Manager of our Flagship store in SOHO, you will be the ultimate brand ambassador who leads the store to achieve sales and profitability goals by setting a strategic plan to deliver best-in-class client experiences. You will build and lead a sales team to cultivate and grow personal client relationships in-store and digitally and foster an inclusive and productive work environment where clients come first and everyone thrives.

If you’re the ideal candidate, you’re passionate about great service, developing and teaching a profitable sales team, and you thrive in a dynamic team-spirited environment. You are an excellent communicator with a solid background in luxury or advanced contemporary retail, and you are passionate about the ANINE BING brand DNA and values.

Responsibilities Include:

• Client Experience - lead ASM, Stylists, and Operational support to consistently deliver an exceptional & luxurious in-store experience.
• Client Development - Foster a Clientelling Mindset, driving business through appointment selling and developing a culture of loyal repeat clients within the store.
• Business Acumen- analyze KPI reporting to understand business results and create strategies to drive performance goals & objectives
• Team Development- take ownership of hiring top talent and ongoing training/development of the team to deliver expectations within a Flagship Store setting
• Local Partnerships - Collaborate with the HQ retail team to strategically plan local/community events for the store. Be the community ambassador for your respective market, build relationships with community partners and friends of the brand, and plan seasonal partnerships or events.
• Merchandising- Maintain a clean and organized presentation of the sales floor and stockroom. Support visual merchandising standards and seasonal directives. Partner with Buying and Planning teams to ensure on-hand assortment is conducive to the needs of your business.
• Operations- Responsible for overseeing all store operations; set a plan to ensure daily operation expectations are achieved. Manage monthly store supply budget & ordering, support the online fulfillment process, and oversee the general functionality of the FOH/BOH spaces.

Requirements:

• 5+ years of leadership experience in the luxury or advanced contemporary market
• Exceptional interpersonal and customer service skills, leader in creating and fostering customer relationships.
• Proactive and positive handling of customer concerns, demonstrating a customer-centric approach.
• Proficient in managing and achieving sales goals, budgeting, and retail math.
• Strong coaching and performance management abilities with experience focusing on building and maintaining client relationships and teaching team members.
• Highly motivated, goal-oriented, and adaptable to a fast-paced environment, with a positive and engaging leadership style.
• Tech savviness and experience using Microsoft Office (Excel, Word) & G Suite (Google Docs, Sheets, etc.)

Perks and benefits:

• The base compensation range for this position is $90,000-$105,000 plus commission eligibility. The candidate’s offer will be based on relevant experience.

• Medical, Dental, Vision, and Life insurance
• 401K
• Generous PTO benefits
• ANINE BING wardrobe allowance
• Generous employee discount

Success at ANINE BING requires that…

• You love to win.
• You are a doer.
• You’re a team player.
• You’re humble.
• You are honest, straightforward, and transparent.
• You are a good teacher/mentor (approachable and accessible).
• You want to get your hands dirty.
• You solve problems.
• You are resilient.
• You are flexible.
• You are entrepreneurial, smart, and passionate.
• If you don't know somet