GBS: Head of Credit Management Service L...

We are creating our internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities.  We are offering you an opportunity to work in a dynamic and collaborative environment and to contribute to this group’s transformation. Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

 

The Head of Credit Service Line  is a key member of the GBS Leadership Team, with joint responsibility for the leadership of GBS organization. The position is strongly linked with the Finance Function of the Syensqo Group. The job holder will be part of the Finance Leadership Team in addition to the GBS Leadership team.

The Head of Credit Service Line will be responsible for a direct team of global senior managers and overall leadership of ~60 people worldwide. The Credit Service

 

Line  is accountable for the performance, user satisfaction & compliance of the following scope:

• Credit Management
• Cash collection
• Accounts receivable

 

This is one of four global services who are designing and implementing end to end services & solutions as Head of Service Line. Heads of Service Line can effectively cross-collaborate with multiple stakeholders to define the current and future state of Syensqo processes, identifying issues and risks, suggesting mitigation strategies and supporting technology solutions. This position will be instrumental in implementing the new Credit Service organization and in the design of the next step of transformation towards the full end-to-end process of Order to Cash, while leveraging new digital opportunities.

 

You success and performance will lie within these objectives:

• World class Credit Process operations in terms of cost/resource optimisation
• World class automation levels vs industry benchmarks
• Talent development & capability building
• Innovation across service scope
• Jointly deliver on the GBS objectives through collaboration and synergies across the functional areas

 

Key Responsibilities and General Accountabilities:

 

As the Group Service owner, you will own, define and drive the implementation of standard services and systems, including: 

• Play an active role in the process process governance, the definition of the respective functional process and translate strategy into tactical plans
• Support the selection of tools, technologies and systems according to architectural requirements and demands with the use of fact-based negotiations
• Oversee the design, development and implementation of process standardization, harmonization, automation, RPA, AI
• Enable change management through design and delivery of prototype tools, with other functions and streams to be used in operations accordingly
• Provide comprehensive expertise for the service areas in line with latest trends in process  and technology for operational and local teams

 

As Service Delivery manager

• Drive GBS priorities and KPI’s and relevant elements of GBS roadmapLeverage existing and innovative technologies and identify digital trends to increase and improve performance and compliance and support growth
• Define, develop and implement the vision and strategy for the Service Area in GBS in line with Global GBS strategy 
• Take ownership of work quality of the team to ensure stable operations as well as a smooth transition of the activities into the delivery centers
• Deliver services in accordance with established standard processes
• Assure compliance to the rules and the global compliance requirements accordingly with the level of accuracy defined with the BSA (SLAs)
• Drive operational productivity and efficiency by providing clear and focused direction
• Manage the relationship with key users of the processes, understanding user needs and requirements to continuously improve user experience
• Continuously look for user feedback in order to improve the overall service quality

 

As Team manager

• Lead multi-location global operations teams responsible for the end-to-end process execution
• Develop exceptional relationships and strong lines of communication across functions and markets leaders, to allow for effective, on-going collaboration and successful execution of deliverables
• Be a role model, lead and coach the GBS team by being a developmental leader, looking for continuously to improve itself/himself/herself
• Build and lead a focused and resilient team, own and drive team’s development
• Lead, motivate and develop a diverse team of managers and/or experts who lead medium – large sized projects and/or teams with the respective profound process