Director, Business Operations

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

About starpower

starpower, a part of Real Chemistry, is an Influencer and Culture Marketing Agency powered by Technology, Strategy and Creative. We help brands stay culturally relevant by connecting them with talent, entertainment, and media in unexpected ways. Our clients include many of the world’s leading CPG companies. Our team creates effective Pop Culture partnerships by aligning industry-leading strategies, with our unique network. We specialize in partnering with brands to break through the noise and drive results that resonate with consumers. We are entrepreneurial, fast-moving, and impact-obsessed.
 

This is a hybrid role, based in our New York office or remotely within the US, depending on team and business needs.

Director, Business Operations

We are seeking a highly organized and detail-oriented Director of Business Operations to lead and optimize the operational infrastructure supporting starpower’s entertainment marketing initiatives for a key beverage alcohol client. This role will serve as the operational lead across MSA negotiation, pricing strategy, procurement reporting, and business process governance, ensuring client satisfaction and operational excellence.

Working closely with the Business Affairs team, client stakeholders, and cross-functional internal partners, the Director will drive operational rigor, streamline workflows, and ensure transparency and alignment across talent-led campaigns and broader brand initiatives. The ideal candidate brings strong experience in agency or marketing operations, procurement strategy, and business planning, ideally within the beverage alcohol or CPG industries.

Specialties Include

• Operations & Delivery Management

• Business Transformation & Systems Development

• Process Optimization & Workflow Creation

What you'll do:

Business Operations & Process Leadership

• Lead MSA negotiation and renewal discussions, ensuring alignment with client expectations, risk mitigation, and commercial best practices.

• Serve as the operational point person for all process evolutions tied to talent-led campaigns, including intake, approvals, budgeting, and reconciliation, leaning on Airtable as the central technology resource internally.

• Conduct and respond to client-requested process audits, identifying opportunities for efficiency, cost savings, and enhanced performance.

• Develop and maintain scalable operational frameworks that support internal workflows and cross-functional coordination.

Procurement Oversight & Pricing Strategy

• Build and manage procurement reports that track campaign expenditures, vendor contracts, and financial performance of marketing programs.

• Lead the development of pricing strategies for campaign scopes and talent engagements, balancing client objectives with agency profitability.

• Partner with client procurement teams to provide documentation, insight, and reporting that align with internal purchasing guidelines.

• Support quarterly business reviews with detailed cost analysis, performance metrics, and recommended optimizations.

Client & Stakeholder Management

• Act as a key liaison with client-side business operations and procurement teams, ensuring alignment on expectations, deliverables, and reporting.

• Manage internal relationships across Business Affairs, strategy, and creative teams to ensure operational consistency and performance accountability.

• Support external agency partnerships and vendor re