Security Technical Sales Architect/Sales Engineer

Our partner is seeking an experienced Security TSA/SE (Technical Sales Architect/Sales Engineer) in Austin, TX. In this role, you will be responsible for providing technical expertise in renewal activities, presenting and demonstrating solutions, and identifying potential upsell and cross-sell opportunities.

If you are passionate about providing exceptional customer service, possess strong technical skills, and have a track record of delivering results, we encourage you to apply. As a Renewal TSA, you will have the opportunity to work with a dynamic team, solve complex challenges, and help our customers succeed.

Responsibilities:

• Develop and execute a detailed approach to engage targeted renewal customers through workshops and webinars.
• Act as the main technical resource for the renewal team and potential customers.
• Deliver technical product presentations via web conferencing or in the field.
• Assist renewal reps and customers with resolving technical issues.
• Deliver technical training modules to the team.
• Work with the product management team as a liaison to accounts around technical product requirements.
• Identify potential upsell and cross-sell opportunities based on existing renewals.
• Interact with internal engineering teams to provide solutions to technical issues.
• Bring a consultative selling approach and dedication to customer success.
• Determine optimal solutions for resolving challenges.
• Provide timely customer communications and extraordinary customer service.
• Capitalize on opportunities by being organized and focused.
• Travel throughout the region to visit customers.

Requirements

• Bachelor's degree in Computer Science/Information Systems or equivalent.
• 7+ years of technical experience in support or sales engineering, network operations support, email administration, and/or endpoint security.
• 3 years of enterprise pre-sales experience working with network, email, endpoint, or cloud security products in a customer-facing role.
• Comprehensive understanding of networking technology with a focus on security, including LAN and WAN networking protocols and technologies, switching, routing, and security.
• Strong understanding of endpoint security and how it impacts customers' business operations.
• Love and passion for helping customers and delivering satisfaction even when faced with difficult customers.
• Positive demeanor and friendly outgoing personality.
• Strong written and oral communication skills, including conveying technical information in user-friendly language.
• Ability to prioritize and work responsibly with or without direct supervision.

Nice to have:

• 5 years of high-end technical sales experience working with network, email, endpoint, or cloud security products.
• System architect and solution integration experience of AWS and Azure.
• Experience selling governance and compliance solutions.
• Strong network and endpoint security skills with real-world experience with Checkpoint, Cisco, Juniper, Bluecoat, Proofpoint, endpoint security tools, and appropriate certifications.
• Advanced level network technology certifications (e.g. CCIE, CCSP, JNCIE, etc.).