Patient Account Representative/Financial Counselor

Verify and document detailed patient insurance benefit and eligibility information in HMS, logs, and in financial charts for all inpatient and outpatient services.

Verify eligibility for all Medicare patients and printout eligibility inquiry.

Check in/register patients when needed to include financial counseling, payment collections etc.

Post physician charges into PMC and keep physician logs updated.

Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.

Create financial charts for each inpatient and/or outpatient admission.

Obtain required patient signatures/data for all services.

Collect patient payments as identified. All collected payments must be logged in the designated tracking tools and reconciled. Payment collections must have corresponding receipt in receipt book and must be securely locked until taken to responsible party for deposit.

Assist the Business Office by obtaining insurance claim status for unpaid claims when assigned to a claim status project.