Customer Service Representative Mon-FRI -Creamery

Department:  Sales                                                   Job Status:  Hourly

Reports To:  Inside Sales Manager                                                             

Work Schedule:       Monday through Friday, some weekends as needed
 

POSITION:   
 The customer service position responsible for processing customers’ orders for Prairie Farms Dairy, inc.- Cheese Division. Receive, investigate and respond to all customer inquiries regarding shipments, invoicing discrepancies, products and complaints. 

DUTIES & RESPONSIBILITES:

• Communicate with inter-company personnel and customer via phone or other means of technology concerning orders, returns, shipments, and products.
• Receive and enter customer orders according to established departments policies and procedures ensuring accuracy and timelines.
• Support the achievement of quality performance consistent with customer expectation, company standards and regulatory requirements.
• Prepare customer reports as needed
• Maintain customers account file maintenance
• Verify orders with customers to ensure accuracy
• Handle difficult and unsatisfied customers in a professional manner
• Communicate with plant personnel to ensure customer satisfaction
• Focused selling of new and continual products
• Building relationships with outside sales team to ensure optimal customer satisfaction
• Perform other duties as assigned

SKILLS & RESPONSIBILITES:

• Must have minimally two years customer service experience 
• Excellent interpersonal and communication skills (oral and written)
• Must possess excellent telephone etiquette
• Must have proficient skills with Microsoft Office software applications
• Must have excellent data entry skills
• Must be willing to work flexible hours
• Must be able to verbally communicate, understand and write in the English Language.

WORK ENVIRONMENT

• While performing the duties of this job, the employee may be required to sit, stand, or walk for prolonged periods. 
• The employee may be required to operate a computer and keyboard
•  Have visual acuity to review written documentation
•  Ability to hear and understand speech.
• Manual dexterity to operate a telephone
• Lift horizontally and vertically
• Bend and stoop