Director of Operations

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2024! We also received the "Great Place Place To Work" Certification for 2023-2024!

The Director of Operations (DOO) optimizes the value of GT's contracts by ensuring high quality services, building relationships with agency stakeholders, driving growth, and providing oversight to the DOO's assigned operational unit. The Director of Operations is responsible for all services delivered under the contract. The DOO will continuously improve processes, coach and mentor Managers/teams, ensure efficient levels of staffing, collaborate with stakeholders on policy questions and attend conferences and networking opportunities within the DOO's area of control.

RESPONSIBILITIES AND DUTIES

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• Developing and strengthening relationships with decision makers, contract holders, advocates and legislative stakeholders
• Drive policy that increases self-direction by providing public comment (written or testimony) and through attending and/or sitting on relevant boards and committees, including the Medicaid Advisory Committee and the Council on Developmental Disabilities within each state
• Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• Assists with contract renewal, implementation and re-procurement activities
• Develops positive relationships with regulatory agencies to promote quality and satisfaction
• Develops leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Participates in the development of new services for recently acquired contracts
• Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• Monitors workloads of the group and re-assigns agencies and programs appropriately
• Collaborates with directors and executives from other functional areas to optimize delivery of services
• Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
• Identifies opportunities to improve our processes
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

EDUCATION
Bachelor’s Degree in business, human services or related field or equivalent work experience.

EXPERIENCE AND QUALIFICATIONS

• At least 5 years of experience relevant to the work performed
• Knowledgebase in supervision, business management and leadership
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with Critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating and maintaining highly effective team
• Competent in the use of Microsoft Office programs and the Internet

WORK ENVIRONMENT

Work is performed in a typical office setting.  Travel may be required.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to