Customer Success Account Manager

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

 

 

 

Job Summary

The Customer Account Manager is responsible for engaging with their accounts ahead of the renewal to ensure they are set up for success to renew on time. In addition to being responsible for target attainment, customer retention rates and up/cross sell for a smaller territory, the CSAM is successfully ensuring customers are achieving business value and ROI from their investment at Veeam. 

Job Description

• Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team targets, renewal rates, prepaid maintenance and Production support upsells, up/cross sell 
• Proactively contacting end-users from future pipeline
• Maintaining and nurturing a professional and close relationship with all departments internally, and externally
• Ensure thorough account management, and meticulous sfdc hygiene
• Meet and exceed all daily/monthly metrics outlined by CSAM management
• Provide forecasting and planning on assigned accounts;
• Maintaining and promoting a successful and positive work environment;
• Proposes operations processes improvements that streamline and better CS execution

Additional Job Description

• At least two (2) years renewals sales and/or renewals sales enablement experience representing a high technology product or service 
• Demonstrated ability to meet or exceed a sales quota and ability to innovate and execute.
• Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns
• Ability to adapt to changes in roles and responsibilities; self-starter with a passion for customer success
• Experience working with a sales team in a software or technology company, working with complex renewals offerings and in positioning the benefits of those offerings for customers.
• Experience with driving results and working on continuous improvement.
• Bachelor’s Degree required (a combination of education and experience will be considered)
• Strong organizational skills with the ability to effectively manage all activities, projects, requests, documentation, timelines and their business
• Ability to communicate innovative ideas and proposals for CS team improvements.
• Ability to work in a semi-autonomous and fast-paced environment. 
• Must be a high-energy, motivated self-starter as well as able to motivate others to succeed, always thinking what can be done better.
• Passionate about customer success with the drive to continually exceed goals in a fast-paced, high growth company.

 

We offer:

• Unlimited PTO
• 3 global VeeaMe Days per year: company-wide closures for employees to take a break, disconnect, and focus on self-care
• Paid Holidays
• Veeam Care Days: 24 hours paid time for volunteering
• Medical, dental, and vision coverage starting on day one (multiple plan options)
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
• Employer HSA contributions (for HDHP participants)
• Life and AD&D insurance (employee, spouse/partner, and child options)
• Company-paid short-term and long-term disability insurance
• Supplemental individual disability insurance (IDI)
• Family planning support: fertility, adoption, surrogacy, and parental resources
• Paid parental leave
• Employee Assistance Program  
• Additional voluntary benefits: accident, critical illness, hospital indemnity, legal, identity theft protection, commuter benefits, pet care
• Mental health support  
• 401(k) plan
• Professional training and education, on-demand learning libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and Global Day of Learning 

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The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pa