IT Support Technician

Apogee is seeking an IT Support Technician located at Apogee ATCN/SAC3 in Colorado Springs, CO. The IT Technician will provide onsite support to our local training environment as well as our government customer as needed and will report to the Corporate Director, Infrastructure Development. This position will be primarily for someone with large troubleshooting capabilities, with a proven record of Help Desk/IT Support, and a desire to learn System and Network Administration on a smaller scale. 

Why work with us: 

Apogee Engineering, LLC is a provider of research, engineering, operations, software, cyber, intel, training, technical services, financial and administrative expertise across an array of DOD and Federal Civilian customers. Our company was founded on the commitment of making a positive difference for our customers and our people. Apogee’s culture is infused with integrity and a passion for excellence, which has propelled us into the ranks of an elite small business company. Apogee is known for an unwavering dedication to our client's success, a warm and employee-centric work environment, and an enthusiasm to provide the right solution at the right time. 

What you'll be doing: 

• Assist with the deployment and troubleshooting of equipment, software, and other systems
• Support deployment of images across 200+ computer systems
• Maintain documentation
• Performs periodic meetings with Government customer to understand requirements for future needs
• Performs periodic reviews to ensure compliance with policies and procedures
• Assist in training and/or coordination of training as it relates to hardware and software
• Assist with the monitoring of network systems and communicate alerts or issues to third-party IT support partners
• Interacts with customers, management, and staff to resolve problems, answer questions, and develop more efficient methods of processing data or integrating systems
• Assist with network and application password unlocks and resets
• Assist with troubleshooting printers and other hardware peripherals
• Organize and maintain IT resources
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management
• Data cleanup
• Assist with the implementation of system roll-out and updates and instruct customers on the use

What you'll need: 

Citizenship: Must be a US Citizen Certification: CompTIA Security+ Certification Education: High School Diploma with 3+ years relevant experience, OR combination of Education/Certification in place of years’ experience

• Working knowledge of Windows network and operating systems
• Working knowledge of PC / LAN hardware troubleshooting and workstation software 
• Ability to handle multiple requests and tasks with minimal supervision
• Excellent analytical and problem-solving skills
• Exceptional customer service and communication skills, both verbal and written 
• Excellent work ethic and dedication
• Proficiency in Microsoft Suite
• Strong work ethic and attention to detail
• Possess the ability to maintain the integrity of highly confidential organizational information
• Ability to research and accurately document issues and fixes
• Ability to see a problem through to completion
• Logical thinking and analytical processing 

Preferred Experience: 

Education and Experience: 2+ Years of Tier 1, Tier 2 Help Desk Support 

Compensation & Benefits:

• Apogee offers two medical plans, a high deductible health plan with an HRA and a traditional POS plan with co-pays, dental, vision, 401(k), life insurance, PTO, paid holidays, parental, military, and jury duty paid leaves. Regular part-time employees scheduled for twenty-four or more hours per work week are eligible for benefits on a pro-rated basis.
• This position is eligible for a discretionary annual bonus.
• The hourly pay range for this position will be between $16.02/hr and $26.69/hr.  There is also a different range applicable for specific work locations. Base pay is based on a number of factors and may vary depending on job-related knowledge, experience, skills, abilities, training, and education.