Sr. Business Systems Analyst

Essential Job Functions

• Serves as primary technical support for applications, such as Warehouse Management Systems (WMS)
• Serves as expert on warehouse management system (WMS) logic and functionality
• Ensures system integrity, including setup and control processes
• Supports troubleshooting, maintenance, and optimization of existing software applications
• Interfaces with Operations staff to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations
• Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner
• Investigates and recommends new technologies and information systems appropriate for the company, where applicable
• Work with system providers or other departments to obtain costs for system enhancements
• Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements
• Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes
• Conducts feasibility analyses on application solutions, processes, and equipment
• Monitors system performance. Performs maintenance and backups as needed
• Supports customer facing integration and implementation projects
• Manages action items between Crane and systems vendors
• Participates in sales calls and future opportunities in the Contract Logistics pipeline
• Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems
• Creates and maintains application support documentation
• Continued learning of application capabilities, configurations, limitations, etc.
• Continued learning of industry trends, client requirements, other applications available to support operations, etc.
• Assists in billing activities related to systems being supported
• Manages a team of resources in support of the Warehouse Management Systems (WMS) or other applications, where applicable
• Other duties as assigned

Other Skills & Abilities

• Strong problem-solving and analytical ability
• Strong verbal and written communication skills
• Knowledgeable of warehouse operations and freight/logistics optimization
• Excellent planning, time management, collaboration, decision making, organization, and presentation skills
• Ability to develop and document processes and procedures
• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism
• Strong knowledge of Microsoft office, especially Excel

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.
• Job requires the ability to use vision, adjust focus and work on a standard computer screen.
• Use of audio-visual equipment is required.

Education & Experience

• Bachelors Degree in Business Administration or related field required
• Minimum 5 years related experience
• Minimum 1 year industry experience preferred

Certification and Licenses

• Professional certification may be required in some cases

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

https://assessment.predictiveindex.com/bo/28w/Candidate_Link

 

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Well