Restaurant Server - Regent Santa Monica Beach Opening 2024

About Us:

 

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As the primary point of contact for guest interactions in the dining room, the Server is responsible for selling & serving food & beverages using their knowledge, hospitality and service skills.  Must be pleasant, conscientious and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

A little bit about your day:

Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you’ll mostly:

• Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes. 
• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Maintain pristine and well-organized work areas.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative. 
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Displays consistent attention to detail and follow through of all restaurant policies. 
• Represents the restaurant professionally through effective communication, cooperation and relationships with all business partners. 
• Use of trolleys and carts for table side service. 
• Making and serving coffee specialty drinks.
• Table side wine presentation and service. 
• Bussing used items and marking all table settings. 

What we need from you: 

• Understand and perform job duties to the expectations of Regent Santa Monica and the restaurant Service, Food, Beverage and Wine manuals.
• Perform all side work applicable to assigned station. 
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional and gracious service. 
• Describes dinner features as needed, including menu changes and daily additions.
• Assisting the kitchen in expediting the service process to maintain the flow of service throughout the dining room.
• Describes dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with support staff to always ensure communication about wants and needs of guests.
• Understand the order taken and any changes in the menu, dietary restrictions, food allergies, and or food modifications as needed or requested by our staff
• Aware of all upcoming orders and status of tables expecting food.
• Always uses position numbers and proper spiels. 
• Sells and serves food and beverages.
• After serving each course, monitors guests for satisfaction.
• Oversees table maintenance, coordinates service at the table with fellow team members. Works with server assistants in clearing and re-setting tables.
• Works with server assistants in keeping service stations stocked with silverware, glassware, share plates, bread plates, placemats, condiments, sugar, coffee, tea, etc.
• Makes sure that the guest’s check is accurate and presented promptly with a Thank You and a Farewell Wish. Ensures that change or charge slip is returned to the guest in a timely manner.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.
• Flexible schedule, able to work evenings, weekends, and holidays
• This position necessitates par