Senior Service Engineer - DNS Subject Matter Expert

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

The Name Resolution & IP Services (NRIPS) team provides foundational networking services that enable connectivity across Microsoft's global corporate environment. Our services support enterprise name resolution, IP address management, network automation, and core infrastructure relied upon by employees, devices, applications, and services worldwide.

We are seeking a Senior Service Engineer - DNS SME (Subject Matter Expert) to help design, operate, secure, and modernize Microsoft’s enterprise DNS, DHCP, and IP Address Management (DDI) platforms. This role combines deep technical expertise, operational ownership, and cross-team collaboration to deliver highly available and secure networking infrastructure on a global scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Service Ownership

• Own the reliability, availability, and operational health of enterprise DNS, DHCP, and IPAM services.
• Participate in design, deployment, maintenance, and lifecycle management of DDI infrastructure.
• Drive operational excellence through automation, monitoring, and continuous service improvement.
• Reduce operational toil by improving tooling, telemetry, and operational processes.

DNS Engineering

• Design, implement, and support enterprise DNS solutions across hybrid and cloud environments.
• Troubleshoot complex DNS, networking, and service connectivity issues.
• Support authoritative and recursive DNS infrastructure and related name resolution services.
• Collaborate with application and infrastructure teams to ensure successful service onboarding and integration.

Platform Modernization

• Participate in modernization initiatives involving Azure DNS, cloud networking, and DDI platform evolution.
• Develop automation and infrastructure-as-code solutions to improve service management.
• Support migration and consolidation efforts that improve scalability, reliability, and operational efficiency.

Operational Excellence

• Participate in on-call rotations and live-site support activities.
• Lead incident investigations and root-cause analysis efforts.
• Drive implementation of corrective and preventative actions.
• Develop and maintain operational documentation, runbooks, and engineering standards.

Security & Compliance

• Identify and mitigate infrastructure risks through proactive engineering improvements.
• Ensure services meet compliance and operational requirements.

Collaboration & Leadership

• Work across networking, security, infrastructure, and engineering organizations.
• Mentor engineers and share technical expertise.
• Contribute to architectural reviews and technology evaluations.
• Influence technical decisions through strong engineering judgment and data-driven recommendations.

Embody our culture and values.

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineer