Program Manager, Zero Barriers to Business

Application Deadline:

04/29/2025

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

The mission of Zero Barriers to Business is to remove barriers to access to capital, education, meaningful networks, and partnerships to help underserved and diverse small businesses achieve real financial progress.

 

A BMO Zero Barriers to Business Regional Manager will help support the broader team’s focus on growing our Specialty Lending Programs (BMO for Asian-owned, BMO for Black-owned, BMO for Hispanic/Latino-owned, BMO for LGBTQ+ owned, BMO for Native-owned, BMO for Veteran-owned, and BMO for Women-owned businesses) and achieving the bold commitments outlined through BMO EMpower 2.0. Each RM partners with 30 branch locations in a designated market along a team of representatives from Bank at Work, Business Banking, Premier Banking, and Mortgage to ensure the local community benefits from the full suite of resources BMO has to offer.

BMO IS ON AN EXCITING JOURNEY… 

We have built a digitally-enabled, future-ready bank with leading efficiency, profitability, and loyalty – all powered by a Winning Culture and driven by our Purpose to Boldly Grow the Good, in business and life. We’ve been recognized as a great place to work, for our focus on diversity & inclusion and for always putting the customer first. You belong here!

Our Program Manager researches, defines, aligns, develops, and implements sales and marketing strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Supports development of key metrics and identification of trends.
• Gathers customer and sales feedback and analyzes issues.
• Participates in and evaluates market research and competitive analysis associated with assigned products.
• Participates in and evaluates customer / consumer insights and channels information.
• Competes internal and regulatory reporting.
• Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
• Resolves internal, first level customer escalations.
• Leads/participates in the design, implementation, and management of core business / group processes.
• Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
• Runs analyses and reports that support risk management and policy development.
• Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
• Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
• Develops, implements, and monitors key metrics and action plans to optimize financial performance
• Continuously improves processes to identify issues and deliver optimal customer experience.
• Works with partners to develop salesforce training and materials and manages change.
• May support the sales team in development of client deals and related presentations.
• Develops and maintains relationships with external partners and vendors.
• Creates the marketing strategy, including offers and campaigns, and works with