Program Coordinator

Job Title

Program Coordinator

Job Description Summary

The Program Coordinator will be working with an interactive multi-disciplinary team to support programs in collaboration with other

team members and client. Our Programs Coordinator will focus on engagement through strong communication, commitment to deadlines, and finding unique solutions to any problems that arise.

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities listed below with or without reasonable accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for coordinating the design, development, and implementation of programs on behalf of the client, using established processes, experience, and expertise.

• Review and execute program work plan and revise as appropriate to meet changing needs and requirements
• Successfully initiate, plan, execute and close all program deliverables as committed
• Ensure program definition documents are prepared and maintained
• Publish program plans and schedules as needed
• Ensure the schedules of the various constituencies involved are coordinated, and the multiple subsequent plans are consolidated into program tracking
• Track program timelines and costs
• Identify resources needed and coordinate responsibilities
• Maintain on-going communication with contractors, client, and team
• Identify and resolve issues
• Request, review, and submit work orders, bids, and proposals from vendors as needed to maintain any program
• Develop and manage program budget and schedules (e.g., ESD scheduling and testing) as needed
• Create and evaluate program reports and provide status to internal and external clients
• Coordinate vendors as needed to ensure satisfactory completion
• Prepare, publish, and communicate program status, including input into the designated tracking systems
• Assist with measuring and reporting key performance indicators against service level agreements
• Advise management on all perceived risks to the successful completion of the tasks, and obtain decisions and approval from management on changes to program scope, design, schedule and cost
• Coordinate program team meetings
• Coordinate and track for the successful completion of given programs
• Ensure that appropriate communication occurs regarding all user meetings and consultations with the client
• Communicate regularly with internal and external customers as appropriate in order to ensure the delivery of high-quality service and system support

SUPERVISORY RESPONSIBILITIES

N/A

Competencies

• Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures.
• Stress management/composure -- the ability to work, while maintaining composure and calm demeanor under pressure.

• Good judgment, strategic agility, problem-solving, and decision-making skills at both a strategic and functional level.
• Proven leadership, management, interpersonal, negotiation, organizational, analytic, and communication skills. Keen planning skills.
• The ability to lead through influence and be a proactive partner with a strong customer service orientation who builds relationships by building trust.
• Excellent oral and written communication skills. Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Solid work ethic and integrity.

Work Environment

Essential duties are done inside in climate-controlled conditions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 85% of the time; and extend hands and arms in any direction.

Cushman & Wakefield