Senior Product Designer

External Description

 

 

Reach beyond with Liberty IT; for this is where you’ll find complex challenges, where you’ll be given the scope and the support to discover how to solve them and to design solutions that create value beyond our customers expectations.  

 

We won’t stand over your shoulder. We won’t get in your way. We certainly won’t hold you back. You’ll bring the expertise. We’ll provide the platform to succeed. 

 

Ready?  

 

It’s time to do your thing.  

 

Who you’ll be working with:  

You’ll join the USRM Product Design team (five product designers) and report to the Product Design Manager. Partnering closely with the USRM User Research team, product, engineering and data science, you’ll lead the design of a new generative AI experience for claims adjusters—a product with significant potential to improve the claims process. 

 

What you’ll be doing: 

• Own the end-to-end user experience for projects of moderate to high complexity, from discovery through delivery. 

• Apply user-centered and evidence-based UX methods to create useful, intuitive, and trustworthy experiences. 

• Lead discovery with research: plan studies, synthesize insights, and turn findings into clear recommendations. 

• Design high-quality multi-step flows, wireframes, concepts, and prototypes in Figma (our primary design tool); use Adobe Creative Cloud (e.g., Illustrator, Photoshop) for asset creation when needed. 

• Define success metrics and measure outcomes; iterate based on usage data, feedback, and business goals. 

• Collaborate closely with product managers, engineers, and data science partners to scope features, validate feasibility, and ship to production. 

• Champion accessibility and inclusive design; ensure compliance with relevant standards (e.g., WCAG). 

• Apply responsible AI principles (transparency, bias mitigation, safety) and partner with data science on evaluation strategies. 

• Contribute to and evolve LMDS (Liberty Mutual Design System): propose and document patterns, components, and guidelines; ensure consistent adoption across products. 

• Maintain strong Figma practices (libraries, components/variants, auto layout, tokens) and help improve our design delivery workflow. 

• Share work early and often, give and receive constructive feedback, and help raise the bar across the team. 

• Mentor designers and contribute to our communities of practice. 

 

Experience and skills we need: 

• A strong portfolio showcasing the full UX/product design lifecycle for shipped products, with clear problem framing, process, and outcomes. 

• A minimum of 3 years designing complex consumer or enterprise applications (B2B workflows experience a plus). 

• Expertise in Figma (components, variants, design tokens, prototyping); familiarity with Adobe Creative Cloud is a plus. 

• Experience with industry-recognized design processes (e.g., Double Diamond) applied pragmatically. 

• Breadth across UX disciplines: research partnership, interaction design, service design, and visual design. 

• Strong collaboration skills with product and engineering; solid understanding of front-end constraints and design systems. 

• Ability to communicate clearly, make trade-offs, and align stakeholders around user and business value 

 

Experience and skills we’d love: 

Below is an overview of the skills and experience we’d like you to have. However, don’t rule yourself out if you aren’t ticking all the boxes – a great attitude and desire to learn is what really stands out for us. 

• Experience designing AI-driven or data-rich workflows; familiarity with LLM capabilities, constraints, prompt design, and evaluation. 

• Experience contributing to or maintaining an enterprise-scale design system 

• Experience in regulated environments or the insurance domain. 

• Degree or relevant certifications in design or related fields. 

• Experience partnering with senior business stakeholders. 

 

What’s on offer 

 

• Feel safe and secure whatever life brings, with health insurance (including access to a digital doctor), life assurance and income protection. 

• Enjoy both today and tomorrow with employee discount schemes, annual bonuses and a competitive pension. 

• Pro