Front Office Manager

**Must be available on weekends. Must have a flexible schedule**
 

POSITION OVERVIEW

Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Act as Manager on Duty to ensure the team follows the standards and guidelines and respond to emergency codes.

DUTIES AND RESPONSIBILITIES
• Ensure all guests are being treated in an efficient and courteous manner.
• Ensure all Front Office quality standards are complied with, and that policies and procedures are consistently applied.
• Responsible for the hiring, training, and direction of new associates.
• Ensure all associates are being mentored, coached, and developed
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.

SUPPORTIVE FUNCTIONS
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the Resort:
• Responsible for budgeting, forecasting, financial planning and management of the Front Office. Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development.
• Responsible for sales to guests through the Guest Reception Desk and any actions taken by the incumbent that can impact on volume of business. Responsible for direct link between effort expended and decisions made and revenue generated by Front Office (performance indicators are sales, units, growth, turnover, etc.)
• Have control over the elements that determine profit and loss. Responsible for all major operating expenses and has the capacity to set margins and manage the business against profit projections. Make decisions that relate to profit and loss. Responsible for the financial management of the operation.
• Give direction and be responsible for the implementation of plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures. Responsible for promoting the product and services to the targeted customer/guest group.
• Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Recommend changes to the product and services. Use market research to develop new products and services.

REQUIREMENTS FOR THE POSITION

Education and Licensing
• High school or equivalent education required. Bachelor’s Degree preferred.
Skills and Experience:
• Two to four years’ experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.

Grooming
All associates must maintain a neat, clean and well-groomed appearance per The Ranch and FORBES standards.

Competencies
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read and write the primary language(s) used in the work