Technical Support Specialist - Field Operations

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Closing Date:

Type of Position:

Professional Staff - Information Technology

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

Division of Agriculture of the University of Arkansas

The University of Arkansas System Division of Agriculture is a state wide campus, with faculty based on University campuses, at Research and Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas Cooperative Extension Service (CES), and is home to more than 1400 employees.  The Division was established in 1959 and is headed by the Vice-President for Agriculture.  The Division headquarters is located in Little Rock with the rest of the University of Arkansas System Administration.  As an employer, the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. 

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

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For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-671-2219 or 479-502-9820.

Department:

ITS Field Operations

Department's Website:

uada.edu

Summary of Job Duties:

The position provides leadership and coordination of computer and technology support services across the Division of Agriculture, including research stations, Extension offices, and administrative units statewide. This position oversees and ensures the reliable operation of hardware, software, networks, and specialized research equipment; manages end-user support operations; coordinates repairs and upgrades; and maintains comprehensive technical documentation.

The position delivers high-quality customer service and training to faculty, staff, and stakeholders, while also supervising and mentoring technical support staff. Additional responsibilities include serving as a primary contact for technical issues, implementing technology solutions to meet research and Extension needs, ensuring compliance with institutional and state policies, and researching emerging technologies to recommend improvements.

Qualifications:

Minimum Qualifications

• Bachelor’s degree in computer science, information technology, information systems, or a related field, plus one year of relevant computer support experience.
• Other job-related education and/or experience may be substituted for all or part of these requirements
• Regular travel to experiment stations and remote locations across Arkansas is required.

Preferred Qualifications

Experience supporting research and specialized equipment in academic or agricultural settings.

Experience supporting faculty and staff in higher education or research environments.

Familiarity with cloud platforms, Active Directory/Azure AD, and endpoint management tools.

Experience with network systems, security practices, and cloud/hybrid infrastructure.

Proficiency in Microsoft Office and cross-platform troubleshooting (Windows, MacOS, Linux).

Strong cus