Director of Clinical Services - Hospice - RN

Overview:

The Director of Clinical Services, Hospice provides coordination of the entire interdisciplinary team by coordinating all disciplines including social work, counseling and volunteer services for the provision of patient care, particularly through coordination of the interdisciplinary team (IDT) meetings. The Director of Clinical Services assists with the oversight of safety and infection control, chart audits, and medical supplies. Assures medical records are maintained appropriately and that all clinical disciplines function according to licensure, state law and Medicare standards.  Assist with coverage for the Director of Operations during vacations, leaves or as needed.   This position supports the Dayton, Lebanon and Cincinnati Markets. 

Hospice is a philosophy of care for those facing life-limiting illnesses, as well as their families and caregivers. The focus of hospice care is to help patients experience peace, comfort, and quality of life while also offering support and services to their family and caregivers.

At Otterbein Hospice, our dedicated and compassionate team is here to help you through all stages of life’s journey. When the time comes for hospice care, our team will involve you and your loved ones in your care options, and together with you, develop a personalized plan of care. Our team includes nurses, a chaplain and social worker for your care and support. We offer the peace that comes with being cared for in your home.

Shift: Full time 8a-5p

Responsibilities: 

Planning, Organizing & Implementation

• Provides direction, supervision and consultation to the clinical staff.
• Serves as a resource to all agency personnel regarding clinical activities. 
• Assists in the oversight of the nursing, hospice aide, social work, counseling and therapy services to patients in Hospice consistent with standards of practice, community need, agency policies and procedures, Medicare guidelines and State Hospice licensure laws.
• Provides clinical nursing care to patients when needed.
• Works with clinical staff to assist as needed with difficult care issues and to alter patient plans of care.
• Advises, assists and collaborates with clinicians on an as-needed basis to assess patient situations, staff problems, and coordinate physician referrals.
• Assures that each patient receives quality care consistent with agency policies based on patient need and state/federal guidelines. 
• Utilizes nursing knowledge and skills in overseeing the provision of nursing care to hospice patients on a high quality, consistent basis in accordance with the mission of agency.
• Assists with the development and maintenance of nursing and clinical policy and procedure manuals.
• Assures that hospice nurses, social workers, counselors, therapists and hospice aides/homemakers receive supervision.
• Demonstrates basic keyboarding and word processing skills and is able to use agency software/computer systems.
• Assists Executive Director in seeing that there is proper maintenance of medical records.

Human Resource Management

• Assures that Hospice Nurses and Hospice Aides/Homemakers receive supervision, either directly or via other appropriate nursing staff in a manner that reflects patient care standards.
• Supervises employees for performance relative to patient care and case management, providing feedback and on-site supervision as required.
• Conducts employee performance evaluations appraisals at the completion of the probationary period and annually thereafter. Assists in setting annual performance goals and provides feedback.
• Informs the Executive Director of patient care and/or staffing issues or personnel issues on a timely basis.
• Works with Executive Director to assure that on-call schedules and services are maintained, coordinated and care is available through Hospice RNs 24 hours a day, 7 days per week.

Fiscal Management

• Understands the need for effective staff and contractor utilization and productivity.
• Assists in the investigation of patient and customer concerns and complaints.
• Approves requests for time off assuring that there is coverage for all clinical positions/services.
• Focuses on maintaining nursing, therapy, counseling, social work and aide staffing to parallel census needs for Hospice.
• Appropriately manages staffing to accommodate referrals.
• Works with the Executive Director to recruit, train, and maintain staff based on agency and community needs.
• Oversees that clinician's function within clinical caseload guidelines and productivity standards as determined through agency management, budg