Customer Success Manager (Support & Retention)

Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.
ResponsibilitiesProvide product support for customers after their first 90 daysEngage with users who are experiencing issues to help resolveEducate clients on the Chargezoom platform features using GAAP best practicesProvide clients with platform demos for specific features that may solve a pain pointEnsure customers set their automations up in the most efficient way possibleIdentify gaps in the experience that causes confusion or possible churnWork proactively with customers who have decreased usage on the platformCollaborate with Product and Engineering team on escalations Requirements+2 years of customer-facing experience, preferably at a SaaS companyTrack record for building and nurturing relationships with multiple stakeholders and customersThoughtful verbal and written communication through a variety of channelsPassion for supporting customers and helping them achieve their goalsExperience working in HubSpot CRM or Help Desk tools is a plus What Success Looks LikeAbility to work in a very fast paced, ever changing environmentStrong communication skills, both written and verbalWork from a place of empathy and patience, both internally and externallyMust be coachable, willing to learn, and growStrong collaboration and cooperation skillsConfident and comfortable to share ideas and perspectives up stream PerksWake up each morning proud of the place you work and the amazing companies you get to partner withJoin the team at a time when you can help shape the future of the companyMedical, Dental, insurance fully paidEmployee Stock Options (be an owner in the company)A performance culture that rewards results and promotes those that perform, quicklyEquipment provided to set up a successful work environmentEngaging Team-building activitiesBeing part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!
Compensation:On-target earnings (OTE): $70,000 - $98,000Base Salary: $60,000 - $72,000
Monthly bonus based on NRR (net revenue retention)