Customer Service Representative

Job DetailsJob Location: Montevideo - Jessup, MD 20794Position Type: Full TimeSalary Range: $46,000.00 - $46,000.00 SalaryJob Shift: DayJob Summary

Elite Spice, a leading spice importer and manufacturer, is seeking a skilled problem solver to join our team as a Customer Service Representative. This role requires an enthusiastic individual who can professionally address a variety of customer needs while maintaining a high level of respect for both customers and colleagues.

As a growing organization, we are looking for someone who is eager to learn, gain industry knowledge, and develop both professionally and personally in alignment with company goals.

Essential Duties & Responsibilities


Respond to customer calls and emails regarding order placement, inquiries, and invoicing
Build and maintain positive relationships with both new and existing customers
Coordinate with internal teams to track orders from entry through shipment
Follow up promptly on customer inquiries related to orders, pricing, contracts, shipping, and tracking
Maintain and update customer information in internal systems and Excel
Collaborate daily with the sales team regarding customer accounts
Support other Customer Service team members as needed
Adapt quickly to changing priorities and responsibilities

Qualifications
High school diploma or GED required
Ability to maintain punctuality and work assigned schedules
Positive attitude with a willingness to learn and continuously improve
Minimum of 2 years of customer service experience preferred
Strong verbal and written communication skills
Proficiency in basic math and Microsoft Office, particularly Excel and data entry