Leave of Absence Operations Manager (Hybrid)

Date Posted:

2024-11-12

Country:

United States of America

Location:

TX234: Richardson 1717 CityLine 1717 East CityLine Drive Building C17, Richardson, TX, 75082 USA

Position Role Type:

Hybrid

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.  

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed. 

The following position is to join our Enterprise Services team:

RTX is looking for an experienced Leave of Absence (LOA) Operations Team Manager to lead our Leave of Absence operations team. As an LOA Operations Team Manager, you will be responsible for leading, coaching, and developing a team of Leave of Absence professionals who are responsible for facilitating the end-to-end LOA experience which includes intake, interpretation, research, analysis, response, and escalation of inquiries related to leave of absence.

What You Will Do

• Responsible for supervising, coaching, leading, and developing team members on the People Services Leave of Absence Operations team who provide employee and leader guidance related to supporting employees through routine and complex leave activities of all leave types across all business units.  
• Execute operational plans that will enable the organization to achieve results
• Manage day to day leave operations to ensure adherence to compliance, customer expectations and business requests.
• Serve as a customer advocate who specializes in creating a culture focused on exceptional customer service, leveraging MFA to identify areas of opportunity where individualized actions are taken to promote and support all customer interests enabling a seamless employee experience.
• Foster, develop and maintain strong internal and external relationships with key Vendors, HR Partners, Centers or Expertise (COEs) and employees at all levels of the organization.
• Create an environment that promotes the adherence to company policies and procedures a manner that ensures compliance local, state, and federal laws and regulations.
• Provide advanced escalation support and exert influence when required to HR, managers, and employees.
• Oversee, review, understand, and improve processes within the organization while driving best practice adoption, quality, compliance management using the RTX continuous improvement tools and programs. 
• Occasional travel to other sites within the company to support initiatives, build relationships, and drive operational excellence.

Qualifications You Must Have

• Typically requires a Bachelor’s degree in Human Resources, Business Administration, or equivalent experience
• Minimum 8 years of professional experience required, with at least 3 years in US Leave of Absence administration and benefits including federal, state, and local leave laws (FMLA, ADA, etc.)
• At least 3 years of people leadership experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Qualifications We Prefer

• Strong working knowledge of unions and cross functional teams related to leave of absence
• Strong written, verbal and interpersonal communication skills with the ability to handle sensitive information and communicate effectively with employees across all organizational levels with appropriate empathy and confidentiality
• Excellent organization, planning and decision-making skills with ability to handle multiple priorities
• Experience with harmonizing HR processes and leading through change with strong ability to have difficult conversations
• Completion of specialized certification or training on FMLA/leave administration
   

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