HR Service Center Rep II Benefits Administrator (Full-Time) Thomas Jefferson University

Job Details

HRSC Representative II benefits administrator serves as a point of contact for basic benefit functions. Provides a high level of service and responds to employee inquiries within a timely manner to ensure a positive employee relations experience.

Job Description

ESSENTIAL FUNCTIONS:

• Runs the daily processes for benefits administration that are not limited to audits, benefits processors, reviewing records that are flagged and processing benefit events when needed.
• Reviews complex situation and works with other departments such as HRIT and Benefits for resolution.
• Reviews and adjusts if needed arrears balances.
• Handles benefits payroll issues when reported during the payroll process.
• Reviews and process Medical Evidence of Insurability approvals
• Reviews and corrects vendor files
• Audits and rectifies dual coverages.
• Attends and advises in benefits meetings including Open Enrollment
• Responds to HR benefit tickets within a 24 hour timeframe and closure within 3 business days. Escalates tickets as needed.
• Contact employees where benefits escalations are needed

• Interact with other HRSC customer service representatives when needed using the HRSC Teams chat.
• Communicates with the HRSC Manager for assistance with high level issues and general guidance.
• Flexible to deal with issues that arise outside of normal business hours.
• Performs special projects and other duties as assigned.

Education and Experience

• Must have 3+ years experience running benefits systems
• Must be highly organized, detail-oriented, with superior written and verbal skills
• Ability to work independently and coordinate with multiple groups
• Good judgment and excellent interpersonal and communication skills
• Experience with HR topics regarding benefits a plus

Competencies

• High level of confidence, integrity, and motivation.
• Must be able to multitask and work well under pressure.
• Must be proactive, responsive, and resourceful.
• Highly flexible and motivated individual with an ability to work independently as well as in a team setting.
• Must consistently demonstrate the highest level of professionalism and discretion.
• Strong interpersonal skills with ability to interact well with all levels of clients, customers, and internal personnel.
• Must be receptive with high regard for customer service. Excellent computer skills in a Microsoft Windows environment.
• Excellent follow up and organizational skills. Good writing and speaking grammar.
• Must exhibit a high level of confidentiality.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel