Service Product Manager (Universal Testing, Non-Destructive Inspection & Physical Measurements)

Service Product Manager (Universal Testing, Non-Destructive Inspection & Physical Measurements)

Location: Columbia, MD

Salary: $116,000 to $118,000 per year

 

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Shimadzu Scientific Instruments is seeking a Service Product Manager to join our corporate team. This position will focus on ensuring that Shimadzu products are properly supported and serviced. The Service Product Manager will oversee the repair, maintenance, and installation processes for assigned products, while also providing training and technical guidance to personnel. This is a key role in bridging the corporate office with our field teams to ensure that customer needs are met efficiently and effectively.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Lead and support teams in the repair, maintenance, and installation of Shimadzu products.
• Provide training and technical guidance to personnel, enhancing their troubleshooting and service skills.
• Manage service-related documentation, track repairs and failures, and recommend improvements to products.
• Oversee parts inventory and ensure field teams have the necessary resources to perform services efficiently.
• Collaborate with product development, technical support, and sales teams to optimize service operations.
• Develop and implement business plans, set goals, and manage resources to achieve service excellence.
• Travel occasionally to support complex service issues and engage directly with customers.

 

EDUCATION AND QUALIFICATIONS:

• Associate’s degree in Mechanical Engineering, Materials Science and Engineering, Electrical Engineering, or related field; a bachelor’s degree is preferred.
• At least three years of experience in repairing Universal Testing & Non-Destructive Inspection Machines or similar instruments.
• Strong technical background in troubleshooting and servicing scientific instruments.
• At least three years of experience managing and training service teams.
• Excellent problem-solving, organizational, and communication abilities.
• Ability to travel as needed to support service operations.

 

At Shimadzu Scientific Instruments, we believe in provi