Customer Success Partner Senior Advisor - EMEA

<p><b>We help the world run better </b></p> <p>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.</p> <p> </p> <p> </p> <p> </p> <p><span><span><span><span><b><span><span>What you’ll do: </span></span></b> </span></span></span></span></p> <p> </p> <p> </p> <p><span><span><span><span><span><span>This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed.  The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption and retention &amp; renewals. The role manages diverse, high profile and/or key accounts.</span></span></span></span></span></span></p> <p><span><span><span><span> </span></span></span></span></p> <p><span><span><span><span><span><span>Key tasks of this role:</span></span></span></span></span></span></p> <ul> <li><span><span><span><span><span><span><span>Develop a trusted relationship with key stakeholders and decision makers</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Understand and respond to customer needs bringing the customers value in to focus.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Provide expertise to customers’ use of SAP Cloud solutions, focusing on SAP Cloud solutions.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Provide personalized Quarterly Release Review &amp; Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.</span></span></span></span></span></span></span></li> </ul> <p> </p> <p><span><span><span><span> </span></span></span></span></p> <p><span><span><span><span><b><span><span>What you bring:</span></span></b> </span></span></span></span></p> <p> </p> <p><span><span><span><span><span><span>You have a proven record of successful account management, a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations.</span></span></span></span></span></span></p> <p><span><span><span><span> </span></span></span></span></p> <ul> <li><span><span><span><span><span><span><span>Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Knowledge of SAP Preferred Success &amp; Cloud Solutions and the included service offerings is an advantage</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Ability to deliver results under pressure, work independently and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Excellent communication, enthusiastic, strong work ethic and a positive attitude</span></span></span></span></span></span></span></li> </ul> <p><span><span><span><span> </span></span></span></span></p> <p><span><span><span><span><b><span><span>EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE</span></span></b></span></span></span></span>