Job Description

POSITION RESPONSIBILITIES

• Business
  • Owns the Risk Management product line PS revenue, cost and margin targets globally.
  • Ensures accurate financial forecasting (incl. any funded development) and takes action to close gaps between forecast and budget.
  • Owns global Risk Management PS Practice capacity and ensures that the PS Practice is staffed correctly to achieve budget.
  • Works with the Line of Business (“LOB”) (Risk Management product line Solution Manager) to understand product strategy and ensure services plans/goals are aligned (e.g., introduction new modules, regulatory change, regional expansion).
  • Works with Services organisation and LOB to develop future budgets and long-range plans, when asked to do so.
  • Develops strong relationships with internal stakeholders (Product, Sales, Pre-sales, Development, CX etc.), ensuring that interlock discussions are conducted with an appropriate cadence.
  • Represents PS interests during pre-sales and contract negotiation (e.g., daily rates, comprehensive scoping in place, key contract terms are included - essentially, we only enter into commercially viable PS Contracts).

• Clients
  • Develops strong relationships with senior stakeholders at key clients and projects and provides thought leadership/trusted advisor role.
  • Escalation point for project issues, ownership of Risk Management PS escalations and project Get to Green plans.
  • Identifies opportunities to upsell/cross sell additional services.

• Talent
  • Develops and executes global hiring plan in alignment with LOB and Capital Markets location/hiring strategy.
  • Sets relevant individual goals (Performance, Client, Behavioural and/or Development) for team members and ensures appropriate development and training plans are in place.
  • Identifies key talent within Risk Management PS by Assessing Team Potential, ensures succession plans are in place and that the development needs of successors are identified and addressed.
  • Develops relationships with sub-contracting partners.
  • Develops and implements plans to address issues raised in annual GLINT survey.

• Innovation
  • Creates a culture of continuous improvement.
  • Introduces Onboarding delivery practices for products in scope.
  • Identifies opportunities to introduce best practices or new services from other product line PS leaders (L7).

• Administrative 
  • Ensures team meets corporate targets for regulatory compliance training (RegU), timesheets completions, Access Reviews etc.

WHAT YOU BRING

The successful candidate will have a transformational track record as a Professional Services leader, ideally with experience in Capital Markets or Insurance Risk. This individual will have a history of managing the growth of client relationships and generating outstanding and sustainable business performance. This leader will have proven ability to execute flawlessly and drive/motivate others to do the same. Success in this role will be determined by the individual’s track-record of building sustainable and exponential business growth over an extended period-of- time.

Specific competencies and experiences include:

• Commercial Acumen & Strategy
  • Excellent strategic thinking skills coupled with a track record of successful transformational leadership.
  • Experience with selling and proven ability to grow revenue streams profitably.
  • An ability to initiate and manifest flexibility, adaptability and creativity.
  • Exceptional analytical skills. Has a strong external focus on client, competitor, regulatory & marketplace trends, preferably in the securities and derivatives processing space.
  • Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
  • Strong problem-solving ability, and practical experience in delivering complex solutions in a fast-moving business landscape. Adaptability in pressure situations, and empathy for clients and staff.

• Strong Communication & Client Management Skills
  • Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
  • Proven track record working with “C” suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.

• Developing and Leveraging Relationships
  • Able to collaborate with other senior FIS leaders to