Senior Specialist Self Service Accounts - part time

Purpose & Overall Relevance for the Organisation:

To ensure profitable and sustainable account development with assigned Self Service Accounts in the assigned zone while respecting adidas category and brand image. The holder of this position is an ambassador for our Digital Wholesale Solutions.

 

Key Responsibilities:

• Management and development of assigned CLICK Field/Specialist accounts through the B2B platform CLICK to achieve the defined net sales target and to improve the customer experience with our brand.
• Secure handling of daily account claims via Click tool with Customer Service, Credit Management and others.
• Preselect the range and offer for assigned accounts, based on seasonal focus products, technologies and concepts.
• Ensure digital content is created to provide a virtual quarterly sell-in to the CLICK accounts (e.g. product, category, highlight and technology presentations).
• Ensure customers are compliant to our e-com policy and following our terms and conditions.
• Closely monitor the pre-order intake and orderbook development of the assigned accounts and ensure customers place orders according to our sales timelines.
• Provide accurate and timely input into sales planning forecasting cycle and support line manager.
• Communicate with customers through the CLICK platform by using the Salesforce Sales and service tools.
• Ensure customer segmentation and classification is up-to-date and update surveys annually.
• Support manager to ensure customer master data is up-to-date and work closely with Finance on risk management, annual review and cleanup of account database.
• As a Key user for Digital Wholesale solutions perform user acceptance test for new features on Digital Wholesale solutions and ensure end-to-end process testing (incl. SAP AFS with Customer Service and local IT support).

 

Controlling:

• To measure progress on own KPIs
• To be measured against defined Budget for assigned Self Service Accounts

 

Key Relationships:

• East Digital Wholesale Solutions
• East WHS Teams
• East Sales Development
• Cluster GTM Teams
• Customer Service (Cluster/Zone and GBS)
• Credit Management (Cluster/Zone and GBS)

 

Knowledge, Skills and Abilities:

• Strong communication skills; written, oral and presentation
• Ability to build strong relationships, both internal and external
• High customer focus
• Advanced skills in Microsoft office, Newsletter/ activation tools, Salesforce, Microstrategy
• Affinity to digital tools and e-processes
• Good organisational and analytical skills
• Commercially driven
• Fluent in written and spoken local language and english. Skills and abilities in another language are a benefit

Requisite Education and Experience / Minimum Qualifications:

• Successfully completed professional training in a commercial or service orientated industry
• 2 - 3 years within a commercially driven organization, preferably with sales, customer service or marketing experience within adidas or comparable
• Cross-functional experience ideally with Customer Service/ Operations/ IT/ Sales/ Finance
• Previous industry experience including sporting goods, fashion, FMCG
• Experience in Digital Marketing, e-Commerce, B2B und B2C