Manager Workplace Technology

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Position Title: Manager Workplace Technology (LSC, OSC, SSC)

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Position Summary

The Manager of Workplace Technology has expertise in a broad range of technologies critical to enhancing the employee experience and deep knowledge in end-user computing, OS imaging, Citrix, Virtual Desktop Infrastructure (VDI), Microsoft Intune, VMware Workspace ONE, Secure File Transfer Protocol (SFTP), enterprise storage solutions, vulnerability management, Microsoft Suites, Identity and Access Management (IAM), and the Microsoft Copilot Suite. The Manager leads the charge in deploying, managing, and optimizing these technologies to foster a secure, efficient, and innovative workplace environment.

Essential Responsibilities

• Maintain and support JetBlue’s infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents
• Conduct in depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues
• Implementation Lead for complex systems including the advisement of clients and providing work guidance to implementation team
• Develop server procedures regarding design and implementation of hardware, software, and systems
• End-User Computing & OS Imaging: Spearhead the development and maintenance of robust end-user computing strategies, including comprehensive OS imaging processes to ensure a seamless and efficient user setup and deployment
• Citrix & VDI: Oversee the deployment and management of Citrix and VDI environments, enhancing remote access capabilities and ensuring high availability for all users
• Microsoft Intune & VMware Workspace ONE: Implement and manage mobile device management (MDM) and mobile application management (MAM) policies using Microsoft Intune and VMware Workspace ONE to secure and streamline device and application usage across the organization
• SFTP & Enterprise Storage Solutions: Manage secure file transfer protocols and enterprise storage infrastructure, ensuring data integrity, availability, and compliance with data protection regulations
• Vulnerability Management: Lead a comprehensive vulnerability management program, identifying, assessing, and mitigating vulnerabilities to maintain a strong security posture
• Microsoft Suites: Administer and optimize the use of Microsoft Suites, ensuring that productivity tools are effectively deployed, managed, and utilized to enhance collaboration and efficiency
• Identity and Access Management (IAM): Develop and enforce IAM policies and procedures to ensure appropriate access control mechanisms are in place, safeguarding against unauthorized access while facilitating user productivity
• Microsoft Copilot Suite: Drive the adoption and effective use of the Microsoft Copilot Suite, leveraging AI and machine learning to enhance productivity, creativity, and decision-making across the organization.
• Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree in a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Five (5) years of experience in IT, with a minimum of three (3) years in a leadership role specifically managing workplace technology environments
• Proven expertise in the technologies listed above, with specific experience in deploying and managing these solutions in a complex organizational setting
• Strong foundation in IT security principles, particularly in vulnerability management and securing end-user computing environments
• Demonstrated project management skills, capable of leading technology initiatives from conception through to successful implementation
• Exceptional leadership skills, with a proven track record of building and mentoring high-performing teams
• Excellent communication skills, capable of conveying complex technical concepts to non-technical stakeholders.
• Available for overnight travel (up to 10%) 
• Able to work flexible hours and be available for emergency response on short notice
• Provide twenty four (24) hour, seven (7) day a week on-call support at scheduled times; and be able to be contacted through a business cell phone or provide an alternate phone contact at all times
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is lo