Customer Support Representative

We are searching for an Customer Support Representative (Assessment Coordinator)!

What does an Customer Support Representative (Assessment Coordinator) do at CyberGRX? 

Assessment Coordinators are the backbone of the CyberGRX Operations department. As an “AC,” you will be at the front lines of all interactions with third-party vendors. ACs use their top-notch communication and customer service skills to keep third parties happy, informed and steadily moving through the assessment process. 

  What a day in the life looks like:

• Help third parties via email, phone and other live support channels as they move through the assessment lifecycle
• Serve as a diverse subject matter expert when it comes to explaining and evangelizing our assessment processes and methodologies
• Build and maintain a vast knowledge of internal processes, resources, and third party accounts in a consistently growing and changing environment
• Collaborate with a wide array of internal teams (Customer Success, Product, Legal, Validation, Exchange Operations) to keep third parties informed and moving forward
• Maintain EXTREME vigilance when it comes to data (keen eye for detail is essential)
• Troubleshoot logistical issues and maintain regular contact with Tech Support in order to keep third parties progressing on their assessments

What you bring to the table: 

• 1 year minimum experience in a professional customer service role working with multiple customers or vendors at a time
• You have excellent verbal and written communication skills
• You are an optimistic team player who can function in a high-pressure environment
• You know how to follow an established process - yet you love to make suggestions on how that process can be enhanced and streamlined
• You are savvy with sensitive information; you always err on the side of confidentiality
• You have an interest in risk assessment and cyber security
• You are comfortable making/receiving phone calls and providing support in real time
• You possess an eagerness to continuously expand your knowledge and skills
• You have the ability to quickly adapt to new circumstances as they arise in a fast-paced work environment
• Bonus points if you have familiarity with working with Zendesk

Why you want to work for CyberGRX:

• We offer a competitive base salary (commensurate with experience) plus incentive compensation.
• We have an incredible benefits package including:
• 100% Company paid medical/dental/vision for employees & generous company contribution for dependent health benefits 
• 401(k) program, including employer match up to 3% of your base salary
• $100/month stipend to use for wellness and WFH expenses
• Equity – Acting like an owner is one of our Core Values
• Remote Friendly Work Environment 
• Open Time Off policy - Take the time you need when you need it.
• We are doing new and exciting things and have big plans for growth!

Annual Base Salary Range: $44,000-$47,000 

Annual Bonus Potential: 10% of your base salary

Cybercrime is big business - and not just for the criminals. Business costs related to cybercrime are estimated to go up about 15% per each year reaching about $10.5 trillion annually by 2025. At CyberGRX, we are in the trenches helping businesses and clients combat those threats. We have transformed third-party cyber risk management for enterprises all over the world through our disruptive cloud-based exchange solution. We help companies achieve a detailed view of their third-party vendor ecosystem to help them quickly showcase, identify and mitigate security risks. We also work with our clients to provide cutting edge predictive analytics to provide insights into how they can better stop attacks from happening. With our headquarters based in Denver, Colorado and employees based globally - we strive to hire team members who want ownership, impact and growth. We invite you to learn more about us and would love you to consider joining our team!

We encourage you to apply if this role excites you - even if you think you may not have the exact skillset. We believe in cultivating an environment where there is a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.  

CyberGRX does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

CyberGRX prioritizes the h