Digital Optimization Analyst - Lead

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

As the lead analyst within the Optimization Analytics team, you will help the team use data to understand and optimize the strategy and execution of the Western Digital Customer Organization. You will partner closely with leadership from eCommerce, Customer support, and Warranty operations to create and communicate data-driven and actionable solutions that will positively impact hundreds of employees and thousands of customers globally. Responsibilities include:

• Lead a team of data and analytics professionals to develop structured, actionable insights to improve business metrics and performance
• Partner closely with internal leadership in eCommerce, Customer Support, and Warranty Operations to identify, design, and develop KPIs and an analytical roadmap
• Create, restructure, and manage large internal datasets to extract relevant reporting data. Build processes and visualizations that transform raw data into actionable business insights
• Strategically deliver monthly forecasting models for support leadership to optimize budgets
• Drive the roadmap of the CDP for the westerndigital.com eCommerce store for increased personalization
• Identify areas of optimization in Western Digital Warranty Operations process to provide financial lift
• Partner closely with internal data teams such as Data Engineering, Data Science, and IT to develop the data architecture needed in order to efficiently scale reporting
• Communicate effectively with leadership, and challenging the business appropriately to consider new and creative ways of doing things, contributing to our customers and internal stakeholders
• Mentor and coach a team of analysts to foster career growth while also championing data driven decision making within the eCommerce, Customer Support, and Warranty Operations teams

Qualifications

• Undergraduate degree from top university in Business Administration, Analytics, Statistics, or similar; Masters preferred
• 8+ years of experience with strong track record of optimization of KPIs and exceeding operational goals such as QBRs
• Excellent written, verbal, and analytics skills with an ability to pull together compelling insights and presentations to a wide variety of stakeholders
• 2+ years of demonstrated experience managing a team of technically advanced analytic professionals in analytics
• Experience and expertise in Adobe SiteCatalyst, Tableau/PowerBI, and SQL
• Experience managing an A/B testing program and working with IT, Data Engineering, and CMS tools
• 1 years’ experience in customer support analytics
• Proven data analysis skills, able to apply a variety of analytics tools and approaches to solve different types of problems
• Ability to communicate to both business and technical resources
• Proven track record of mentorship and coaching

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical