Assistant Director, Case Management & Administration

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Residence Life

Time Type:

Full time

Job Type:

Regular

FLSA Status:

ExemptHybrid 01 (On Campus 3-4 Days/Week)

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Summary:

The Assistant Director, Case Management and Administration is a live-on position that works to support the department of Housing and Residence Life. The Assistant Director, Case Management and Administration is a student facing role providing support, advocacy, and resources to students in crisis, with high or exceptional needs, or who need additional support. The Assistant Director, Case Management and Administration will oversee the Residence Life portion of the University CARE Network and work with Residence Life staff, Dean of Students Office Staff, and other CARE Network team members to manage referrals for residential students. This position has decision making/problem solving authority for the Residence Life portion of the CARE Network under the guidance of the Director and/or Associate Directors for Residence Life.

This Position will report directly to the Director of Residence Life and indirectly to the Associate Directors for Residence Life.

The Assistant Director, Case Management and Administration works collaboratively with Housing and Residence Life Staff on HRL Administrative processes to ensure an effective residence life operation to include access and other key areas in need of support. This position also works with campus partners and community resources to develop an ecosystem of care for our residential students.

The Assistant Director, Case Management and Administration works in collaboration with other residence life staff members on Crisis Prevention, Conduct support, and proactive education programmatic efforts.

This position serves in the On-Call Rotation providing after-hour support to the on-call student staff who provide after-hours support to the residential students.

Essential Functions:

1.) Case Management, CARE, and Policy Enforcement

• Manage the residence life portion of the university CARE Network, including referral assignments, monitoring and following up on incidents and/or students experiencing distress.

• Formulate intervention plans designed to minimize and/or resolve student challenges.

• Provide office support for walk-ins/calls to the department for students of concern/in crisis.

• Maintain records and updates using the Care Network and Guardian database systems.

• Review and triage referred incident reports and assigned Care Network reports.

• Provide non-clinical mental health support and resources to residential students and student staff within residence life.

• Develop reports that track student challenges, identify trends, and provide recommendations for programming and training for professional and student staff team members.

• Review the on-call log daily and send via email CARE follow u