Trust Operations Assistant

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Summary 
The position of Trust Operations Assistant is responsible for processing all account transactions and account reconciliations requested by Trust Officers. Duties include the scanning of numerous documents and filing of all accounts within the Personal Trust Department. The position requires high attention to detail and the ability to work precisely and timely. Knowledge of fiduciary principles, trust laws, and financial products is preferred. The Trust Operations Assistant typically requires at least 3 years of related experience. They will gain exposure to some of the complex tasks within the job function and will be occasionally directed in several aspects of the work.

Key Responsibilities 

• Scanning, organizing, and filing all Correspondence and required documents for Trust files.
• Assist with opening, closing, and maintaining trust, estate, and agency accounts.
• Process deposits, disbursements, fees, and investment trades accurately and timely.
• Assisting in preparation of account transaction templates for Officers.
• Responsible for gathering and reviewing initial data, documents, and other information provided by the client.
• Operates computer terminal or personal computer to obtain and process data.
• Assist Trust Officers with preparation of statements, performance reports, tax documents, and applicable account agreements.
• Order and maintain active inventory of department supplies.
• Assist with providing support to Officers, Auditors, and Compliance during audits and/or examinations.
• Ensure transactions and account activities comply with trust agreements, legal standards, and regulatory requirements.
• Perform periodic reviews to ensure data integrity and correct any errors.
• Perform daily and monthly account reconciliations of internal clearing accounts.
• Assist with running the bank’s sweep program.
• Ability to cross-train in other areas of both Personal and Corporate Trust departments to fill in when necessary.
• Coordinate with custodians and brokers on asset transfers and settlements.
• Knowledge of fiduciary principles, trust laws, and financial products.
• Manage calendars, schedule meetings, and support departmental organization. 
• Answer Telephones, answer questions and direct to the correct Bank personnel
• Participate in bank training to enhance skill set and meet compliance requirements. 
• Foster teamwork in the branch or department to ensure a positive overall customer experience and positive work environment

Requirements

• High School Diploma, or Equivalent + 1 years of banking of experience, or an associate degree in a related field. 
• One year of Trust operations experience is preferred.
• Accounting knowledge is a must. 

Skills and Competencies 

• Complete in-house training based on requirements set up for this position.
• Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.
• Proven ability to provide an Excellent Customer Experience.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Effective Time management skills.
• Ability to always maintain confidentiality.
• Excellent interpersonal and customer service skills.
• Ability to work with minimal supervision while performing duties.
• Must follow company policies, all state and federal laws, regulations, and guidelines 
• Ability to deal with routine problems involving multiple facets and variables.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. 
  
  

Disclaimer
The job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management has the right to revise the job description or require that other tasks be performed as needed.