Customer Support Specialist

Description

We're Agora, a Fintech startup based in TLV on a mission to revolutionize the way Real Estate firms and investors manage their capital. Our Investment Management software helps companies raise and preserve more capital by automating their back-office operations, increasing their investors' satisfaction, and providing them with advanced tools for better marketing efforts.

We are expanding our Customer Support team and seeking a Customer Support Specialist to ensure our clients receive exceptional service and support.

What are we looking for

• Provide high-quality support to clients via email, chat, phone and Zoom.
• Troubleshoot product-related issues and guide customers through effective solutions.
• Collaborate with internal teams to enhance customer experience and improve support processes.
• Identify trends in customer feedback and suggest improvements.

Requirements

• 1-2 years of experience in customer support (preferably within SaaS).
• Bachelor’s degree in Finance, Real Estate, Business Administration, or a related field is preferred.
• Strong problem-solving skills with the ability to communicate technical concepts clearly.
• Familiarity with support tools such as Zendesk, Intercom, or similar platforms (is an advantage).
• Ability to multitask, prioritize, and thrive in a fast-paced customer-first environment.
• Positive attitude, empathy, and high energy.

Equal opportunity

"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.”