Manager - Project Management, Change Manager

Manager - Project Management, Change Manager

As a Change Manager in Enterprise Supplier Management (ESM), you will be a member of the ESM Chief of Staff team who supports and enables ESM’s strategic priorities through people, culture, change, and communications strategies. Specifically, this role will support change management for Discover integration as ESM brings together Capital One’s and Discover’s combined supplier base, including migrating to Capital One policies, processes and systems. The role will provide direct change management and change communications support for key business priorities including delivering supplier synergies, mitigating risk and disruption, and building our destination organization. This will include identifying, assessing, and managing delivery of changes that impact broad groups of stakeholders and end users who support third party relationships. 

The person in this role will effectively drive change management and change communications by applying their expertise, influencing skills, and ability to navigate ambiguity in an organized manner. The ideal candidate will have a proven track record of strong project and change management, creating positive associate experiences, and quickly creating clarity and putting structure in place to enable leaders to drive needed results in a dynamic environment. In addition, very strong verbal & written communication and partnership skills are essential for engaging with key stakeholders to manage, inform, and influence outcomes. 

General responsibilities:

• Build and execute strategic change management plans including executive-level communications (written & verbal) and associate experiences, and closely connected to delivery plans

• Establish structure for & manage an evolving view of change intent in a dynamic complex environment, continually organizing and prioritizing work

• Continually identify, develop and execute impact assessments in order to drive business decisions and outcomes

• Create change, communication and training plans to enable business results and support a positive associate experience

• Provide clear communication and training to stakeholders and end users, effectively leveraging a suite of communication channels - like email, Slack, live touchpoints, newsletters, Pulse pages, etc

• Write, proofread, and edit communications needed to support strategic plans

• Oversee development of training materials to support change initiatives

• Work effectively in cross-functional teams to advance the team and leadership’s change strategy and implement a range of creative solutions to reach key target audiences

• Partners with and provides tactical support to project leads and teams to define, tailor, and implement change management strategies, plans and messaging via the most appropriate channels 

• Provide ongoing support and partnership across ESM job families to drive systems integration, including change management plans and support of testing and integration plans

• Establish relationships and partner closely with ESM leaders and project leads to ensure change and communication plans stay in synch with organization integration intent, and broader enterprise change management

• Implement mechanisms to support and coach people through change transition and adoption phase to maximize buy-in, reduce risk and resistance

• Identifies and analyzes risk mitigation tactics, problem solves, and integrates solutions into the change management plan, where appropriate

• Create and measure success metrics and monitor change progress

The successful candidate will have:

• Experience developing and executing successful change strategies in partnership with executive leaders 

• Demonstrated ability to quickly understand business context as well as stakeholder and end user needs, leveraging & applying data to inform change strategies 

• Proven ability to work effectively with multiple constituents, including peers and executive leaders; leveraging excellent partnership and influencing skills

• Exceptionally strong written and verbal communication skills, able to present complex, subject matter in a clear, concise, and compelling manner

• Self-motivated with strong organizational skills, attention to detail, and ability to prioritize, resulting in the ability to create clarity that advances work during ambiguity

• Growth mindset approach, easily adaptable to change

Basic qualifications: 

• Bachelor’s degree or military experience

• At least 5 years of project management or process management experience

• At least 5 years of experience i