Experienced Engineering Manager - Customer Growth & Experience

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid.
We achieve this in three ways:
1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage. 2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial).3/ Enhancing the developer experience and the experience of all emerging dashboard personas.
You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing.

Responsibilities

• Supporting the growth of a strong team of Engineering Managers and Senior ICs.
• Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders.
• Ensuring the area’s technical strategy is aligned with future product needs.
• Partner with your product counterpart to refine the area’s strategy and set short and long-term goals.
• Revising the organizational structure of your engineering teams over time as needed.
• Partnering with recruiting to fill key roles with top talent.

Qualifications

• Experience managing a team composed primarily of Engineering Managers.
• Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well).
• Nice to have: a mix of experience working on both customer-facing and internally-facing teams.
• Nice to have: experience leading growth teams/organizations.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
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