Lead - Analytics Communication and Change Management

Company Description
St. Jude is where those with a passion for making a difference come to break new ground. Located in Memphis, Tennessee, the mission of St. Jude Children’s Research Hospital is to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. We are leading the way the world understands, treats and defeats childhood cancer and other life-threatening diseases.

Our Analytics Services team is growing, and we are looking for a Lead Analytics Communication and Change Management to partner across the institution to ensure the appropriate information is available to drive decision-making and support institutional needs. This role will work closely with Analytics leaders and teams to support our program mission of providing access to timely, accurate, and insightful information to drive informed decision-making.

This job is for you if…
You are passionate about working with data and analytics stakeholders and partner teams to develop and maintain instructional and informational content, tools, and protocols to support institution-wide data-informed culture and institution-wide communication of analytics applications, tools, solutions, and assets. This role, as part of the data and analytics program and project development process, creates documentation that may include such things as where and how to access an application, background development of a tool, overview of the application, data sources, limitations of the solution, key measures, intended use and examples of planned improvements. This person will also play a vital role in the successful communication and adoption of information about data and analytics products, tools, and enhancements and must apply organizational change management strategies and methods to meet program and project goals. This person will focus on the people side of operating a data and analytics program – including changes to processes, systems and technology, job roles and organizational structures. A key focus will be creating and implementing analytics projects’ change management and communication plans that minimize end-user resistance and maximize user engagement to drive faster adoption of analytics tools, greater data utilization to answer questions, and higher proficiency of analytics and information to support a data-informed culture.

This position may be eligible for the possibility of remote work.

Some regular responsibilities might look like, but are not limited to, 

• Collaborate with data and analytics program leaders, partner team end-users, institutional leadership, and subject matter experts to develop and execute data and analytics communication strategies that support the growth and maintenance of a data-informed culture.
• Develop and maintain a consistent, coherent look and feel of data and analytics’ written communications and documentation.
• Monitor and assess the effectiveness of communications and analytics partner team campaigns, adjusting strategy and tactics accordingly.
• Work closely with institutional communications, organizational development, and strategic communications team to develop data and analytics organizational change management plans around communications, training, and coaching; support execution/implementation of these plans.
• Support and carry out the design, development, delivery, and management of communications for the data and analytics program and individual projects
• Utilize a diverse and engaging mix of communication materials such as intranet content, emails, surveys, newsletters, announcements, brochures, and other informational content.
• Develop and execute on tactical communication plans for Analytics Services and any initiatives sponsored by the Analytics Program.
• Support data and analytics project teams in integrating change management activities into their project plans.
• Apply change management processes and tools to create a strategy to support adoption of data and analytics processes and policies.
• Any additional duties as they are assigned by their Manager/Supervisor.

You’re going to need
Minimum Education and/or Training:

• Bachelor's degree in marketing, public relations, mass media, or other communication-intensive fields required.
• Master's degree or PhD preferred.

Minimum Experience:

• Minimum Requirement: 5+ years of experience in marketing, public relations, mass media, or related experience.
• Demonstrated experience in business communications, journalism, PR, communications in healthcare environment or analytics, and change management.
• Experience working within various facets of a healthcare organization and/or analytics operations.
• Thorough understanding of how people go through change