Field Service Technician II

Job Description

Performs a variety of routine support activities in the field service function.  Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field.  Assess and responds to situations using standard procedures in isolation and fixing problem equipment.  Reports design, reliability, and maintenance problems through field service management software.    

ESSENTIAL DUTIES AND RESPONSIBILITIES     

• Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.    
• Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor.    
• Ensure all training and certifications required for position are maintained in an up to date and timely fashion.    
• Ensuring spare parts stock level in van is kept at specified levels.    

EDUCATION:     

• Associates degree or equivalent from a two year college or technical school; 5 years relevant experience and training; or equivalent combination of education and experience.     

EXPERIENCE:  

• 3 years prior experience in similar or related field.    

KNOWLEDGE & PERSONAL ATTRIBUTES:           

• Excellent communication and customer service skills.    
• Strong organizational and communications skills.    
• Ability to work independently with little direct supervision.    
• Demonstrated levels of product knowledge, preferably obtained through hands-on experience.    
• Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills. Must possess a demonstrated understanding of internal combustion engines. Must have the ability to read, understand, and follow electrical and hydraulic schematics.  Must have the ability to use a variety of basic electrical testing / diagnostic equipment, and have a thorough understanding of AC and DC electrical theory.    
• Certificates / Licenses / Registrations:    
• Valid Drivers License    
• DOT Certification    

COMPUTER SKILLS:  

• MS Office and business applications.     

LANGUAGE SKILLS:    

• Ability to read, write and speak English and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals.    
• Ability to write routine reports and correspondence.    
• Ability to speak effectively before customers or employees of the organization.    

MATHEMATICAL SKILLS:    

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.    

REASONING ABILITY: