Software Developer 4

This posting is for Senior Engineer for enabling 24x7 Operations for US-Gov in the Oracle Fusion Data Intelligence (FDI) product development organization. You will be responsible for managing the uptime of the service and ensuring that customers data pipeline, that runs complex transformations, runs smoothly. Customer rely on the data that is updated by the Pipeline and have downstream dependencies. Therefore, it's important the data pipeline completes on time and with accuracy. Anomalies should be detected and mechanisms should be put in place to identify early detection of issues so that mitigation can be handled without impacting the overall timelines.

• You will be responsible for running the FDI Data pipeline operations in a lights out mode
• As a member of team you’ll build tools and mechanisms to proactively detect issues with the data pipeline
• Do the root cause analysis of every issue and build automations for handling similar issues in future
• You will address customer issues and tickets within defined SLA’s
• Co-ordinate and communicate with different stake holders to formulate the solutions to customer issues
• You will ensure full understanding of the issue, including impact to customer.
• Gather logs, configuration details and attempt to reproduce the reported issues.
• Develop and enhance Knowledge base for the issues and their solutions.
• You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.
• Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.
• Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.
• Identify opportunities for process improvements and automation through building right utilities/tools

Skills Required:
We are looking for senior engineers with experience in supporting data warehousing products. As a member of the Product development organization, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product.

• BS or higher degree in Computer Science / Engineering or equivalent
• 7+ years of experience, supporting business customers on any Cloud/On-premise BI Application
• Experience in SQL/PL-SQL and excellent de-bugging skills
• Troubleshooting  network latency, intermittent issues, reading and analysing log files
• Working experience with any ERP, HCM, CX applications such as Oracle EBS, Fusion is desired but not must
• Good programming skills in Python / Java / JavaScript
• Understanding of Web Application Architecture
• Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is preferred
• Experience in performance tuning SQL and understanding ETL pipelines
• Experience of Continuous Integration/Continuous Delivery (CI/CD) and development tools (e.g. Jenkins, Docker)
• Build, Configure, Manage and Coordinate all Build and Release engineering activities
• Strong logical/critical thinking and problem resolution skill
• Excellent communication skills

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $96,800 to $223,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match