Job Description Summary

The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performers and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

Job Description

Key Roles and Experiences 

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients 
• Perform troubleshooting, service repairs and installations of moderate complexity  
• Lead communications with customers and serve as escalation point for customer related concerns, including installations 
• Own customer issues from dispatch or identification of issue to resolution.   
• Proactively engage with other team members to ensure appropriate solution for the customer 
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction 
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured including metrics and ordering parts 
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently  
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues 

 

Qualifications/Technical Requirements: 

• Educational and Technical Requirements 
  • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment 
  • Or high school diploma/GED and 6 years of relevant experience  
• Technical capabilities in (INSERT MODALITY) including troubleshooting, repair and installation 
• Must have and maintain a valid Driver’s License 
• Experience with Web applications as well as Microsoft suite of products 
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

 

Preferred Qualifications 

• Ability to be available after hours and/or work a rotating on-call schedule including weekends 
• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.  Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.   

 

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyieldin