ServiceNow Sr Tech Lead

Date Posted:

2026-06-09

Country:

United States of America

Location:

US-AZ-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The company will offer immigration sponsorship for this position, if needed.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

What You Will Do *

The Service Management Platform organization is seeking a highly skilled and driven ServiceNow Senior Technical Lead to support and lead the delivery of ServiceNow solutions while collaborating with Product Managers, Business Analysts, Architects and stakeholders to drive business value. This Senior Technical Lead role will be an agile advocate for relentless improvement of the ServiceNow platform while promoting development best practices and standards across multiple agile squads. This highly experienced individual will work across 6 or more agile squads to design, develop and support applications and workflows (ITSM, ITOM/ITAM, HRSD, Accounts Payable, portal and integrations) and lead efforts to trouble shoot complex issues and improve the overall performance and stability of the platform. This experienced individual will be expected to provide mentoring and guidance to other developers on the Service Management Platform team.

Responsibilities:

Provide technical oversight and support across all areas of the RTX ServiceNow platform.
Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards.
Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead.
Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce).
Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations.
Support upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform.
Stay current on ServiceNow platform updates, new features and industry trends. Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

Qualifications You Must Have *

Minimum 10+ years of extensive hands-on experience in design, development and delivery of the ServiceNow solution in a global environment.
Deep ServiceNow technical expertise including custom application development and scripting experience across most areas of the platform including ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations and portal.
Strong ability to effectively collaborate with all levels within the organization including leadership, Product Managers, Business Analysts, Architects, and stakeholders.
Ability to lead and mentor technical teams as well as support code peer reviews and be a strong advocate of best practices.
Advanced proficiency in scripting languages used within ServiceNow including JavaScript, GlideScript, Angular.
Experience in Virtual Agent, Agent Workspace, UI Builder, Flow Designer and Platform Analytics.
Extensive experience with REST/SOAP integrations and scripted REST APIs.
Strong analytical, interpersonal, verbal and written communication skills.
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Qualifications We Prefer

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist - ITSM or HRSD
ITIL Foundation certification
Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodology.

Learn More & Apply Now

Work Location: Remote

Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may