Change Management Lead (Hybrid)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

In a time of unprecedented expansion, we are seeking a Change Management Lead to play a key role in the expansion of our Organizational Change Management department by ensuring projects meet objectives on time and on budget via increasing employee adoption and usage. In this role, you will focus on the people side of change—including changes to business processes, systems, technology, job roles and organizational structures. The position will work to drive faster adoption, higher utilization and greater proficiency of changes, thereby increasing benefits realization, value creation, ROI and the achievement of results and outcomes. The ideal candidate has experience with change management principles, methodologies and tools, as well as exceptional written and verbal communication skills. And we’re here to help you succeed—in 2022 Lakeshore earned its Great Place to Work® Certification™ and is proud to put its associates first. 

A day in the office looks like this: 

• Applying a structured methodology while leading change management activities 
• Conducting Change Impact Assessments 
• Creating strategies for change management 
• Identifying, analyzing and preparing risk mitigation tactics 
• Identifying and managing anticipated resistance 
• Coaching people leaders and project teams 
• Creating actionable deliverables for the five change management levers: communications, sponsor roadmap, coaching, training and resistance management plans 
• Evaluating and ensuring user readiness 
• Managing stakeholders 
• Tracking and reporting issues 
• Defining and measuring success metrics; monitoring change progress 
• Supporting change management at the organizational level 

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• 5+ years of experience as a practitioner in Organizational Change Management; or equivalent experience  
• Solid understanding of how change affects associates; experience with Prosci ADKAR® or similar methodology a plus 
• Change management certification or designation desired; Prosci Certification a plus 
• Bachelor's degree in Business, Psychology, Communications or related field; or equivalent experience 
• Excellent active listening skills 
• Ability to clearly articulate messages to a variety of audiences 
• Ability to establish and maintain strong relationships 
• Ability to influence others and move toward a common vision or goal 
• Flexible and adaptable 
• Organized with a natural inclination for planning strategy and tactics 
• Sharp problem-solving and root cause identification skills 
• Able to work effectively at all levels of an organization 
• Acute business acumen and understanding of organizational issues and challenges 
• Familiarity with project management approaches, tools and phases of the project life cycle 
• Experience with mid- to large-scale organizational change efforts

Additional Information

And here’s our end of the bargain! 

• Salary: $90,000-$120,000 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, fam