Associate, Commercial Loan Servicing Operations (Agency Syndications)

Associate, Commercial Loan Servicing Operations (Agency Syndications)

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hub locations in Charlotte, NC  or Richmond, VA.

Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Servicing Operations Team. This position supports admin agent syndicated loans within Corporate Banking, so solid product knowledge is a must. The role includes analytical components related to various loan accruals, manual calculations with ongoing reconciliation and remediation.  Strong communication skills and product knowledge are critical to success, as well as working collaboratively with stakeholders to help facilitate ongoing change management.

Primary Role Functions Include:

• Manage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of business

• Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations

• Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s

• Manage and maintain effective oversight across  multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline

• Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management

• Partner with respective business units and other internal teams to align needs and provide operational support

• Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s

• Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)

• Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis

• Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone

• Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live withi