AAA Fleet Manager I

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

Position Description

Manages towing operations on a twenty-four (24) hour basis to ensure prompt, efficient and courteous towing, recovery and emergency road service to all eligible customers, clients, AAA and affiliated Club members.  Supervises daily activities of fleet supervisors, dispatchers and drivers to ensure the timely completion of tasks.  Increases revenue by servicing existing clients and expanding base of commercial towing accounts.  Analyzes and resolves member complaints concerning driver performance.  Investigates and mediates damage claims.  Monitors equipment repair or replacement including the ordering of supplies and verifying payment for all supplies.  Monitors incentive bonus programs, including compiling data and preparing reports on program performance.  Updates maintenance files as regulations and rules changes to comply with Local, State & Federal requirements. Salary based on experience starting at $59,000 to $70,000.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

Supervisor Club Service Fleet, Coordinator Service Vehicle Operators, Service Vehicle Operators I and II.

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School Diploma or equivalent

• Valid driver’s license

Experience:

Experience in:

• operating office equipment including telephone system, calculator, copy machine, fax machine, etc.

• operating a personal computer

• automotive industry and/or emergency road service

Knowledge and Skills:

Knowledge of:

• towing procedures

• Company products, policies and procedures

• vehicle mechanics and equipment maintenance

• Minnesota geographical areas

Supervisory ability to include:

• scheduling

• staffing

• budgeting

• decision making

• analysis and problem solving

• evaluating employee work performance

• leadership

• read reports

Ability to:

• communicate effectively with others in a work environment and with the public

• interpret contract and bid documents

• contract negotiation

• operate a two-way radio/Nextel, digital dispatch system and D2000

• work independently

• perform basic mathematical calculations to include addition, subtraction, multiplication, division and percentages

• stand/walk in order to inspect vehicles and equipment

• climbing/stoop/kneel

• lift/pull/push

• use telephone system

Preferred Qualifications

• College coursework or Bachelor’s degree in a business related field or equivalent experience.

• Management experience.

• Experience in operating towing equipment

Work Environment

Works in a temperature controlled office environment with exposure to slightly dirty conditions.  Occasional (up to 30% of work time) exposure to temperature extremes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto C