Signature Food and Beverage Guest Experience Manager

Job Posting Title:

Signature Food and Beverage Guest Experience Manager

Req ID:

10098171

Job Description:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

As a part of the Walt Disney World® Resort fine dining leadership team, you will oversee the team to achieve extraordinary service and create a luxury experience for guests from all over the world. You'll be part of a tradition of excellence that extends generations. Our Fine Dining Restaurant Managers are committed to ensure Cast Members feel safe, welcomed and supported. You will orchestrate leading hourly employees, managing the daily logistics of the operations while making decisions to support financial and service goals.

If selected for this role, you will report to the location's F&B Proprietor.

What You Will Do

• Develop and inspire staff to determine clear performance goals, a progression career path and support them to achieve these goals

• Demonstrate a passion for food & beverage service while providing genuine hospitality to Guests

• Observe working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines and seek opportunities for improvement

• Work with partners to adapt operations to ensure seamless Guest and Cast experiences

• Maintain appropriate staffing levels and schedules of operations

• Manage the team's delivery of exceptional service and meeting Guest rating goals

• Support decisions to accomplish financial targets

Required Qualifications & Skills

• 1+ year of leadership experience overseeing a food & beverage team in a fine dining restaurant

• Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change

• Commitment to promote an inclusive work environment that supports workforce diversity and diverse perspectives

• Knowledge of AAA Four and Five Diamond Standards

• Advanced knowledge of wine and spirits

• Available to commit to work any day of the week during any shift including weekends, nights and holidays

• Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)

Preferred Qualifications

• Beverage certifications (Cicerone, Sommelier)

• Experience leading a team of unionized workers

• Fluency in multiple languages, like Creole, Portuguese, Spanish, French and Vietnamese

This job is located in Lake Buena Vista, FL

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

#LI-NV1

Job Posting Segment:

Other Support

Job Posting Primary Business:

Merchandise and F&B Operations (WDW)

Primary Job Posting Category:

Food & Beverage

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-08-13