Supplier Relationship Manager

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Supplier Relationship Manager

POSITION LOCATION

Richmond, VA (hybrid)

Lynchburg, VA (hybrid)

YOUR ROLE

For this new position as a member of the Sourcing and Supply Management team, you’ll play a leading role in managing human resource suppliers that provide critical services to our business teams.

What you will be doing

• In close cooperation with HR Supplier Managers, develop and implement supplier relationship management strategies and initiatives to optimize the performance and value delivered by our human resources suppliers
• Monitor supplier performance against established metrics and SLAs, identify areas for improvement and develop action plans to address any issues or risks
• Conduct regular business reviews with suppliers to review performance, discuss improvement opportunities and ensure alignment with strategic goals
• Foster strong relationships with key stakeholders and effectively communicate supplier performance and take ownership of any relevant issues or challenges
• Ensure that all supplier management program activities are completed, risks are addressed, records are maintained and performance is monitored (e.g., Risk Assessments, IT Security Assessments, Financial Reviews, Business Reviews, Delegation of Authorities, etc.)
• Partner with Sourcing to negotiate contracts and service level agreements (SLAs) with suppliers, ensuring favorable terms and conditions that meet business objectives

Deliverables / Results

• Key supplier performance metrics established, reviewed, and communicated, and once established, improved
• Ensure completion of appropriate supplier management activities are completed in accordance with policy
• Leverage lessons learned to improve management of other suppliers

What you bring

• Bachelor's degree in a relevant field (e.g., Business, Supply Chain, or IT). An advanced degree is a plus
• A minimum of 5 years of experience in vendor or relationship management
• Proven ability to drive results in a fast-paced, dynamic environment while managing multiple priorities
• Excellent analytical and problem-solving abilities with a focus on identifying and resolving issues proactively
• Strong negotiation and
• Exceptional communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams and build strong relationships with stakeholders

Preferred

• Demonstrated expertise in managing suppliers and driving successful outcomes through effective relationship management
• Experience in working in human resources and/or knowledge of human resources benefit related suppliers is desirable, but not required
• Contract management skills with a proven ability to secure favorable terms and conditions
• Insurance or Financial Services industry experience
• Knowledge of Life and Long Term Care Insurance business processes and technology solutions is desirable, but not required
• Knowledge of Microsoft 365 tools (e.g., Sharepoint, Teams, Outlook, Excel) a plus

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Co