Manager of Sales and Marketing Operations

This position will be responsible for overseeing a team of Contract Processors, Latitudes Consultants, and Sales Support Associates (Gifting, Tour Reception, and Sales Administration).  The Manager acts as a liaison between the ancillary sales support teams and assists in resolving guest and owner-related challenges.  These actions include but are not limited to receiving incoming telephone calls and emails, assisting with walk-in guests, assisting Sales Consultants/Sales Managers, and providing daily anti-rescission efforts.

ESSENTIAL FUNCTIONS AND TASKS:

• Evaluate Quality Assurance performances weekly in an effort to identify opportunities to reduce sale rescissions. 
• Work closely with sales management and sales support team members to resolve customer service issues.
• Oversees implementation of training materials and training techniques, responsible for training of new QAOs and improvement of existing personnel.
• Assists the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.
• Assist with overflow in Sales Support, Sales Contract, and Quality Assurance.

 QUALIFICATIONS: 

• Participates in proactive team efforts to achieve departmental and company goals
• Excellent customer service skills
• Strong oral and written communication skills 

 

BENEFITS 

• Lucrative Compensation Plans
• Rewards & Recognition Programs
• Annual Bonus Opportunities for Select Roles
• Comprehensive Medical, Dental, and Vision
• 401K Match
• Team Member Travel Perks and Discounts
• Tuition Assistance
• Referral Compensation Program 

 

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