Certified Medical Assistant, Comprehensive Memory Center, UT Health Austin

Job Posting Title:

Certified Medical Assistant, Comprehensive Memory Center, UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

To serve as the primary point of contact throughout the cycle of care for patients served in the Integrated Practice Units (IPUs) at UT Health Austin to include collecting vital signs, conducting patient assessments during clinic visits and assisting providers during patient exams.

Responsibilities

• Provide support and guidance to patients who are completing pre-clinic surveys. Work with a multidisciplinary team of providers to identify and schedule patient visits. Follow-up with patients who have not completed surveys to identify and address potential barriers.

• Set patient expectations about team-based model and clinic experience. Attend multidisciplinary case conference and team huddles to convey patient's situation and background to the team. As indicated by the patient, attend visit to serve as an advocate and combine treatment recommendations at the end of the visit into a viable care plan.

• Establish follow-up of care plan based on preferences and choices (e.g., virtual monitoring, virtual touch points, or in-person/phone follow-up). Facilitate patient's journey through the healthcare system (scheduling, referrals, and obtaining medications). Provide reminders for care plan tasks and support behavior modification.

• Serve as the first point of contact for patients served in the IPUs. When appropriate, refer patients to external services to ensure their needs are fully met. Support and assist providers during patient exams, treatments, or procedures. Maintain and restock supplies and equipment for patient exam and treatment rooms.

• Support and participate in educational and research initiatives within the clinic. Participate in critical evaluation of patient care to ensure that the program continues to improve and evolve in its care pathways.

• Other related duties as assigned.

Required Qualifications

Certification as a Medical Assistant and a minimum of three years' experience as a medical assistant. Requires strong analytical, organizational, and problem-solving skills and excellent written and verbal communication skills. Ability to work in a fast-paced multi-physician practice environment; Ability to develop and maintain effective working relationships with physicians, staff, and patients. To ensure alignment, we follow these fundamental values: https://dellmed.utexas.edu/culture.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

A good understanding of the care ecosystem in Travis County around social services, transportation, etc., is a plus. Bilingual in English and Spanish. Additional certifications such as: Registered Medical Assistant (RMA) and proof of current membership from American Medical Technologists (AMT); Certified Medical Assistant (CMA) and proof of current membership from American Association of Medical Assistants (AAMA); Certified Clinical Medical Assistant (CCMA) and proof of current membership from National Health career Association (NHA); National Certified Medical Assistant (NCMA) and proof of current membership from National Certified Competency Testing (NCCT).

Salary Range

$42,000+ depending on qualifications

Working Conditions

• May work around standard office conditions

• May work around biohazards

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Lifting and moving

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a c