Night Program Assistant at Otto's Place

Description

ABOUT THE POSITION: The Program Assistant observes, records, and responds as needed to the comings and goings of guests/residents/participants and staff, and maintains a safe and comfortable environment, to respond to issues as appropriate. They serve as a member of the program services team; they support and work with them to serve the community by providing trauma-informed assistance. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). 

ABOUT THE PROGRAM: Otto’s Place Enhanced Shelter removes barriers for individuals transitioning out of homelessness by combining overnight shelter with 24/7 on-site support services and intensive case management, behavioral clinician, including housing navigation. In addition to services, we offer 100 individual sleeping areas for male-identifying guests, meals, laundry, and service pets. This combination of shelter and services enables us to meet people where they are and build a supportive community to help people currently living in tents or encampments to move toward stability. Referrals are directed by the City of Seattle’s Hope Team. 

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families, and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency, visit www.compasshousingalliance.org. 

LOCATION: Pioneer Square Neighborhood (Seattle,   WA)

REPORTS TO: Shift Supervisor & Program Coordinator

FLSA STATUS: Non-Exempt

SCHEDULE: Fri-Mon 11:55pm-8am with weekly staff meeting Thursdays from 1pm-2pm

MEAL PERIOD: Paid (30-minutes)

SALARY RANGE: $26.99 per hour (Level 1*) including an additional $1.75 per overnight hour
 *Step 2 increase of 2.5% after 12 consecutive months of employment 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Direct Services

• Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff.
• Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed.
• Assist in support of program activities. Including meal services, assisting guests/residents/participants with tasks such as laundry access and/or instruction, group activities, or other similar activities.
• Engage guests/residents/participants to assess needs providing immediate and appropriate information and referrals.
• Respond to guests/residents/participants issues as appropriate or as directed by program management and/or property management. 
• Report guest/resident/participant and/or building needs to management and ensure supply/equipment is in stock for use. 
• Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints.
• Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.
• Control after-hours front door/access and monitor guest/resident/participant log enforcing rules and restrictions.
• Follow building/staff safety and emergency procedures according to program and agency policies. 
• Perform light janitorial duties, as assigned.

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its